What does Understood Care do?

Understood Care provides one-to-one patient advocacy for Medicare members and caregivers, including help with benefits, appointments, care coordination, medical bills, insurance questions, denials, and paperwork.

How can a patient advocate help with New York Medicare Statistics: Enrollment by County, MA Share, ER Waits | Understood Care?

Understood Care advocates help with new york medicare statistics: enrollment by county, ma share, er waits | understood care by explaining options, organizing paperwork, coordinating care, and helping families understand Medicare coverage and next steps.

Does Understood Care work with Medicare patients?

Yes. Understood Care focuses on Medicare patients and their families, with advocates who understand Medicare, Medicare Advantage, care coordination, coverage rules, billing issues, and appeal pathways.

Will I have a dedicated patient advocate?

Yes. This is Understood Care's first commitment: One Advocate, For Life. Every patient is matched at intake with one dedicated patient advocate and given that advocate's personal phone number, email, and text. Patients do not go into a call queue. The assignment is permanent: even after Understood Care has completed all tasks for a patient, they keep the same advocate. If a patient needs us again six months later, they will still have the same advocate.

How often will my Understood Care advocate communicate with me?

Understood Care follows a frequent-communication procedure with both active and follow-up patients. While the advocate is actively working on a patient's case, they communicate every 7 days by phone, text, or email with progress information. Once the patient has been helped with everything they needed, the case moves to a follow-up cadence: the advocate still checks in every month.

Does Understood Care use AI?

Yes. Understood Care is AI-supported. AI tools help every advocate surface programs, benefits, and services tied to where the patient lives, with the most up-to-date eligibility information. The result is that patients and advocates get the resources they need faster, while the human advocate stays in the loop on every patient's case.

Patient Advocacy Without the Call Center

New York Medicare, by the Numbers

The data layer behind our New York guide and all 67 city pages, in one place: CMS enrollment, Census demographics, and federal shortage designations, county by county.

3,991,811Medicare beneficiaries statewide (2025)

53%chose Medicare Advantage plans

1,196,947dual-eligible for Medicare and Medicaid

1,005,727New Yorkers 65+ live alone

206 minmedian ER visit statewide (CMS)

193federal primary-care shortage designations

Medicare Enrollment by County

Counties covered by our city pages (41 counties, 3,379,381 beneficiaries). Each county links to its anchor city page.

County	Medicare beneficiaries	Medicare Advantage share	Dual-eligible	Residents 65+	Shortage designations
Queens County	414,581	60.2%	184,854	413,538	10
Kings County	407,755	56.8%	210,752	406,596	23
Nassau County	298,744	32.8%	54,539	259,500	0
New York County	297,725	47.2%	118,473	295,693	22
Bronx County	229,828	70.5%	135,056	203,214	15
Erie County	215,696	70.9%	46,383	183,350	6
Westchester County	195,597	38.4%	38,160	181,529	4
Monroe County	173,591	76.8%	38,043	141,504	8
Onondaga County	103,716	61.8%	20,722	87,986	4
Richmond County	98,247	46.7%	30,259	85,255	3
Orange County	71,549	37.2%	13,884	59,535	4
Dutchess County	67,711	41.2%	11,332	57,052	0
Albany County	66,109	56.2%	12,715	57,602	1
Saratoga County	57,458	57.6%	8,141	47,584	0
Oneida County	55,307	54.6%	14,514	45,430	4
Niagara County	54,525	72.1%	11,240	43,688	2
Broome County	46,380	62.8%	11,865	40,036	1
Ulster County	44,897	41.1%	9,243	38,843	2
Schenectady County	35,271	62.9%	8,198	28,630	2
Rensselaer County	35,263	56.7%	6,830	29,330	0
Chautauqua County	32,791	64.6%	8,213	26,917	3
Ontario County	29,686	72.7%	4,965	24,963	1
Oswego County	28,138	62.3%	6,437	21,183	2
St. Lawrence County	25,120	48.4%	6,747	20,152	3
Steuben County	23,801	61.2%	6,127	19,262	3
Jefferson County	22,415	50.4%	5,607	17,381	5
Chemung County	20,757	61.6%	5,489	16,693	2
Clinton County	20,343	41.6%	5,227	14,913	1
Warren County	19,757	58.9%	4,127	15,928	2
Cattaraugus County	19,556	63.5%	5,103	15,843	3
Tompkins County	18,871	44.8%	3,303	16,994	1
Cayuga County	18,459	55.1%	3,785	16,029	2
Columbia County	17,466	42.7%	3,385	16,023	1
Madison County	16,479	57.1%	3,243	13,683	3
Herkimer County	15,643	56.4%	3,919	13,318	3
Otsego County	15,473	45.5%	3,421	12,911	1
Genesee County	14,607	70.6%	2,798	11,717	2
Fulton County	14,146	65.2%	4,180	10,934	1
Chenango County	13,031	61.7%	3,550	10,347	1
Montgomery County	12,714	64.6%	3,817	9,626	1
Cortland County	10,178	50.9%	2,427	7,929	2

Statewide, 53% of beneficiaries chose Medicare Advantage in 2025. Counties above that line see more prior authorizations and more denials worth appealing; counties below it lean on Medigap rights, which in New York include year-round plan switching. About 13.3% of New York seniors live below the poverty line, the group most likely to qualify for unclaimed help: Extra Help, the Medicare Savings Programs, and EPIC.

The Numbers Are the Backdrop. The Help Is the Point.

One dedicated advocate for the bills, appeals, appointments, and paperwork, serving every New York county virtually, usually at $0 with Medicare.

Get Started

Or start from your city: every NY city we serve.

Sources: CMS Medicare Monthly Enrollment (2025); US Census Bureau ACS 2023 5-year; CMS Care Compare Timely & Effective Care (median ER minutes, period ending 06/30/2025); HRSA Health Professional Shortage Area designation file. Data retrieved 2026-07-19. Understood Care is an independent private advocacy service, not a government agency.