Match with a Health Care Advocate
Get help from a care advocate, anytime, for anything. Usually $0 with Medicare.
How Advocates Support You
Some examples of what we can do for you:
Care & Navigation
Get support managing your doctors, coordinating services, and making the most of your healthcare benefits so nothing falls through the cracks.
Financial Help
Get support with Medicare, insurance costs, claims, and paperwork so you can focus on your health, not the bills or forms.
Mobility
Get help arranging doctor visits, reliable rides, and access to medical equipment so you can get where you need to go and have what you need at home.
Meds & Chronic Care
Get help managing prescriptions, refills, and ongoing care for chronic conditions so you can stay on track with your health.
Housing & Meals
Get help finding safe, affordable housing, nutritious meals, and home safety support to make daily living easier and more secure.
Support Network
Get help connecting with caregivers, peer support groups, and resources for planning your care and future needs.
Patient Advocacy Without the Call Center
Most patient-advocacy services run on a call-center model: returning patients get whoever picks up, eligibility research lives in stale spreadsheets, and the file closes when tasks finish. Understood Care replaces that model with three commitments.
One Advocate, For Life
Every patient is matched at intake with one dedicated advocate and given that advocate's personal phone number, email, and text. Patients do not go into a call queue. The assignment is permanent: even after we've helped with everything you needed, you keep the same advocate. If you need us again six months later, you'll have the same advocate.
AI-Supported, Human-Delivered
Understood Care is AI-supported. Behind every advocate, AI tools surface programs, benefits, and services tied to where you live, with the most up-to-date eligibility information. The result: patients and advocates get the resources they need faster.
The 7-Day / 30-Day Cadence
Our advocates follow a frequent-communication procedure. While your advocate is actively working on your case, you'll hear from them every 7 days by phone, text, or email with progress information. Once we've helped with everything you needed, we continue to check in every month.
No Hidden Costs
Understood Care is covered by most Medicare plans. See if you’re eligible and get the support of a personal Advocate.
Get the Advocate You Need
Our kind, caring advocates are here to help. You’ll find the right match for you or your loved one.
Our Curated Process
Personalized help, expertly curated for your care journey
Frequently Asked Questions
Get the clear answers you need to your questions
Is Understood Care a virtual service, or do I need to visit in person?
Understood Care is a completely virtual service. All of our care is delivered through phone and video calls, so there’s no need to travel or attend in-person appointments.
Our professional nurses and advocates are specially trained to provide advanced support remotely, ensuring you receive high-quality, personalized care from the comfort of your home.
Is Understood Care in my area?
Understood care is available across the US
How much does an Understood Care patient advocate cost?
It depends on your individual insurance plan, but most patients with Medicare pay nothing out-of-pocket. We accept Medicare Part B and many Medicare Advantage plans.
What is a patient advocate?
Understood Care offers expert patient advocates, nurses, and other seasoned healthcare insiders.
– They understand your challenges and fight to get you the care you deserve.
– They handle everything: calls, appointments, paperwork, and doctor coordination.
– They'll also translate confusing information and be there to listen, potentially even lowering your medical bills.
Is my information secure?
Yes, Understood Care is HIPAA-compliant, so your health information is safe and private. We'll never sell your data or share your records without your permission.
How and where can I get a patient advocate?
Understood Care makes it easy to connect with a patient advocate, offering remote phone and video consultations across the United States
How can I communicate with my advocate?
Connect with your Understood Care advocate by phone or video. Our secure, HIPAA-compliant platform allows for private messaging and easy scheduling of virtual appointments for continuous support.
Are Understood Care patient advocates experts?
Understood Care's advocates are seasoned doctors, nurses, pharmacists, and other healthcare experts from diverse backgrounds. These independent advocates work solely for you, not for insurers or hospitals, prioritizing your best interests and health outcomes.
The Results Speak for Themselves
Outcomes that improve lives and foster success
For quite some time, I felt alone, like nobody cared. My daughter often told me to handle everything over the phone, but I’d spend hours on hold, only for the calls not to go through. It was incredibly frustrating, as I’m sure you understand. Thank you for being there and for your kindness.
Understood Care Patient
I'm just so grateful for all the help given and care. 🥹 ☺️
Understood Care Patient
I am SOOOOOOOO impressed so far w/ y’all!!! Thank u so much!!!! Ive already told a heck of a lot of patients!!!!! So, hold yr saddle up!!! Yr about to get a LOT of Apple!!!!!
Understood Care Patient
I had my 2nd appt w/ my patient advocate w/ Understood Care (previously Kible Health) today. Plus, interactions throughout the last week or so, via text, since I started with them. I am extremely happy w/ my girl! I asked today to make sure & they are nationwide! My ins. is paying Understood Care's fees 100%! I highly recommend them for y’all for any & all medical needs!
Understood Care Patient
Chat with an Advocate Today
Navigating Medicare and care needs can feel overwhelming. You’re not alone.
Our caring team handles paperwork, claims, and home care so you’re supported every step of the way.
