Understood Care
Patient Advocacy Without the Call Center
One dedicated advocate for the bills, appeals, appointments, and paperwork, serving Brooklyn and Medicare members in Kings County. Fully virtual, usually at $0 with Medicare.
Or call (646) 904-4027. We confirm your coverage before your first session.
Brooklyn, New York · Kings County · served virtually statewide
Navigating care here means big hospital systems, long specialist waitlists, and paperwork from more providers than anywhere else in the country. Understood Care is a virtual service: phone, video, and secure messaging. For Brooklyn members that means no waiting room and no travel, whether the problem is a confusing hospital bill, a denied claim, a referral that went nowhere, or a parent in Kings County who needs someone watching their whole picture. Your advocate is the same person every time, follows up every 7 days while your case is active, and still checks in monthly after it is resolved.
About 15.5% of Brooklyn residents are 65+, close to New York's statewide 17.9%. Of the 407,755 Medicare beneficiaries in Kings County, 56.8% were on Medicare Advantage plans in 2025, in line with New York's 53%. About 210,752 neighbors are dual-eligible for Medicare and Medicaid, the group New York's CDPAP families know well.
Of 40 Medicare-certified homes, 24 rate 4+ CMS stars and 1 rate just 1 star, a spread an advocate helps families navigate. Highest-rated nearby:
About 111,912 Brooklyn households are a person 65+ living alone, and that is exactly who a dedicated advocate keeps from falling through the cracks. 15 Medicare-certified home health agencies are based in Brooklyn (avg patient-care quality 3.7/5); we help compare them and get orders in place. Setting up home care, meal delivery, and transportation is core advocate work, covered by Medicare.
From CMS Care Compare (11 Medicare-certified hospitals in the area; a sample below). Billing disputes, discharge planning, and referral follow-ups with these systems are everyday advocate work:
Medigap in New York has year-round continuous open enrollment with community rating, so Brooklyn members can switch supplement plans in any month without health questions. HIICAP, the state's free Medicare counseling line (1-800-701-0501), routes callers to counselors serving Kings County. EPIC (1-800-332-3742) lowers prescription costs for New Yorkers 65 and older. Full details, sources included, are on our New York guide.
Many New York City families use CDPAP, New York Medicaid's paid family-caregiving program (administered through PPL), while their parent's Medicare paperwork piles up. That split is exactly where an advocate fits: you handle the caregiving, we handle the Medicare side. Start with our CDPAP eligibility guide and current pay rates.
Yes. Medicare has paid for professional healthcare navigation (Principal Illness Navigation and Community Health Integration services) since January 2024. Part B covers about 80% and a Medigap plan typically covers the rest, so most members in Kings County pay $0. We confirm your exact coverage before your first session, and there are no surprise bills.
Per CMS enrollment data for 2025, Kings County had 407,755 Medicare beneficiaries: 231,754 on Medicare Advantage plans (56.8%) and 176,001 on Original Medicare, with about 210,752 dual-eligible for both Medicare and Medicaid. Understood Care advocates work with both: Original Medicare members usually pay $0 through Part B plus a supplement, and we confirm Medicare Advantage coverage plan by plan before any work begins.
Per the US Census Bureau's American Community Survey, about 406,596 of Brooklyn's 2,631,580 residents are 65 or older (15.5%). Most become Medicare-eligible at 65, and every one of them has the same federal benefits an advocate helps put to work.
No. Understood Care is fully virtual, delivered by phone, video, and secure messaging, so it works the same in Brooklyn as anywhere else in New York's 62 counties. If leaving home is hard, that is exactly the situation the service is built for.
Advocates work virtually and are matched to you, not to a zip code. You get one dedicated advocate with their direct phone, email, and text (One Advocate, For Life), and they work with New York's programs, HIICAP, EPIC, CDPAP, and the county services that apply in Kings County.
CDPAP is New York Medicaid's consumer-directed caregiving program, administered statewide through Public Partnerships LLC (PPL), and many families we serve in New York City use it. Our advocacy is billed through Medicare, so for dual-eligible families the split works well: you run the CDPAP caregiving, and your parent's advocate handles the Medicare side.
New York City · Queens · Manhattan · The Bronx · Staten Island · All of New York
Local figures: US Census Bureau American Community Survey (2023, 5-year), CMS Medicare Monthly Enrollment (2025), and CMS Care Compare, retrieved 2026-07-18. Statewide program facts were last verified on 2026-07-18; sources are listed on the New York guide. Understood Care is an independent private advocacy service and is not affiliated with any government agency or any hospital named above.