How Advocates Support You

Some examples of what we can do for you:

Communication

Write emails and call your providers to explain your concerns

Social Support

Find and book social and peer support events in your area

Care Coordination

Organize your information to send to your providers for care coordination

Application Help

Help fill out medical related financial assistance applications

Analyze Bills

Analyze and explain medical bills you've received

Lower Costs

Research ways to lower costs for expensive medication

Appointments

Find and book appointments In-network specialists you need to see

Transportation

Find and book transportation to get you to your appointment

Second Opinions

Find and book an appointment for a second opinion

Pay as little as $0 out of pocket

Am I Covered

FULLY COVERED BY MEDICARE

No Hidden Costs

Understood Care is covered by most Medicare plans. See if you’re eligible and get the support of a personal Advocate.

Always by your side

Get the Advocate You Need

Our kind, caring advocates are here to help. You’ll find the right match for you or your loved one.

Security First

We only request publicly available info

We only request user security information that is already publicly accessible. No private or sensitive data is ever collected.

Our Curated Process

Personalized help, expertly curated for your care journey
An intake form

Step 1

Quick Intake

Fill out a simple form to book with an Understood Care provider.

A video call

Step 2

Talk to a Provider

Share a bit so we can pair you with the right provider.

A Nurse

Step 3

Meet Your Care Advocate

Your advocate supports you in finding solutions.

Frequently Asked Questions

Is Understood Care a virtual service, or do I need to visit in person?
Understood Care is a completely virtual service. All of our care is delivered through phone and video calls, so there’s no need to travel or attend in-person appointments. Our professional nurses and advocates are specially trained to provide advanced support remotely, ensuring you receive high-quality, personalized care from the comfort of your home.
Is Understood Care in my area?
Understood care is available across the US
How much does an Understood Care patient advocate cost?
Understood Care is covered by Medicare and Humana Medicare advantage. We are adding new plans frequently.
What is a patient advocate?
Understood Care offers expert patient advocates, nurses, and other seasoned healthcare insiders.
– They understand your challenges and fight to get you the care you deserve.
– They handle everything: calls, appointments, paperwork, and doctor coordination.
– They'll also translate confusing information and be there to listen, potentially even lowering your medical bills.
Is my information secure?
Yes, Understood Care is HIPAA-compliant, so your health information is safe and private. We'll never sell your data or share your records without your permission.
How and where can I get a patient advocate?
Understood Care makes it easy to connect with a patient advocate, offering remote phone and video consultations across the United States
How can I communicate with my advocate?
Connect with your Understood Care advocate by phone or video. Our secure, HIPAA-compliant platform allows for private messaging and easy scheduling of virtual appointments for continuous support.
Are Understood Care patient advocates experts?
Understood Care's advocates are seasoned doctors, nurses, pharmacists, and other healthcare experts from diverse backgrounds. These independent advocates work solely for you, not for insurers or hospitals, prioritizing your best interests and health outcomes.

Support starts now

Chat with an Advocate Today

We know navigating Medicare and care needs can feel lonely, but you don’t have to do it alone.

Our caring team takes care of the paperwork, claims, and home care so you’re always supported.

What do advocates actually do?

some examples of what we can do for you:

Communication

Write emails and call your providers to explain your concerns

Care Coordination

Organize your information to send to your providers for care coordination

Assistance Applications

Help fill out medical related financial assistance applications

Analyze Bills

Analyze and explain medical bills you've received

Lower Costs

Research ways to lower costs for expensive medication

Appointments

Find and book appointments In-network specialists you need to see

Transportation

Find and book transportation to get you to your appointment

Second Opinion

Find and book an appointment for a second opinion

Social & Peer Support

Find and book social and peer support events in your area

Communication

Write emails and call your providers to explain your concerns

Care Coordination

Organize your information to send to your providers for care coordination

Assistance Applications

Help fill out medical related financial assistance applications

Analyze Bills

Analyze and explain medical bills you've received

Lower Costs

Research ways to lower costs for expensive medication

Appointments

Find and book appointments In-network specialists you need to see

Transportation

Find and book transportation to get you to your appointment

Second Opinion

Find and book an appointment for a second opinion

Social & Peer Support

Find and book social and peer support events in your area

Communication

Write emails and call your providers to explain your concerns

Social Support

Find and book social and peer support events in your area

Care Coordination

Organize your information to send to your providers for care coordination

Application Help

Help fill out medical related financial assistance applications

Analyze Bills

Analyze and explain medical bills you've received

Lower Costs

Research ways to lower costs for expensive medication

Appointments

Find and book appointments In-network specialists you need to see

Transportation

Find and book transportation to get you to your appointment

Second Opinion

Find and book an appointment for a second opinion

Communication

Write emails and call your providers to explain your concerns

Social Support

Find and book social and peer support events in your area

Care Coordination

Organize your information to send to your providers for care coordination

Application Help

Help fill out medical related financial assistance applications

Analyze Bills

Analyze and explain medical bills you've received

Lower Costs

Research ways to lower costs for expensive medication

Appointments

Find and book appointments In-network specialists you need to see

Transportation

Find and book transportation to get you to your appointment

Second Opinion

Find and book an appointment for a second opinion

Our Curated Process

Personalized help, expertly curated for your care journey.

Step 1

Get going with a quick intake

Fill out a simple form on our website in order to book a time with an Understood Care provider.

Step 2

Talk to a provider about your needs

Tell our provider about a little about yourself so we can determine who from our team is best suited to help you.

Step 3

Find your perfect Understood Care Advocate!

Your individualized advocate will work with you to solve your problems.

How can we help

Our caretakers equip you with the support and tools you need to achieve the best possible outcome.

Explore guidance for a complicated system

Medicare is full of fine print and loopholes. Our trained advocates make sure you get the care you need without costly mistakes.

We handle the paperwork - So you don't have to

No more dealing with confusing forms or endless phone calls - our team make sure everything is handled correctly and on time.

Real people, Real support

Always talk to a real person who understands your concerns - not a frustrating automated system.

Where We Support

We're working to come to more states across the U.S Click map to learn more.
Support
Coming soon
No support yet

Alabama

Alaska

Arizona - Original Medicare

Arkansas

California

Colorado

Connecticut

Delaware - Original Medicare

Florida - Original Medicare, Humana, UHC

Georgia

Hawaii

Idaho - Supporting here soon

Illinois - Supporting here soon

Indiana

Iowa - Original Medicare

Kansas

Kentucky

Louisiana

Maine

Maryland - Supporting here soon

Massachusetts - Original Medicare

Michigan

Minnesota - Original Medicare

Mississippi

Missouri

Montana

Nebraska

Nevada - Supporting here soon

New Hampshire - Supporting here soon

New Jersey

New Mexico - Supporting here soon

New York

North Carolina - Supporting here soon

North Dakota

Ohio - Original Medicare

Oklahoma

Oregon - Original Medicare

Pennsylvania - Supporting here soon

Rhode Island

South Carolina

Tennessee

Texas - Original Medicare

Utah

Vermont

Virginia - Supporting here soon

Washington - Original Medicare

West Virginia

Wisconsin

Wyoming

Florida

Texas

Iowa

Ohio

New Hampshire

Illinois

Washington

Massachusetts

Minnesota

North Carolina

Where We Support

We're working to come to more states across the U.S. Click on your state below to learn more.

Where We Support

some examples of what we can do for you:
Support
Coming soon
No support yet

Communication

Write emails and call your providers to explain your concerns

Care Coordination

Organize your information to send to your providers for care coordination

Assistance Applications

Help fill out medical related financial assistance applications

Analyze Bills

Analyze and explain medical bills you've received

Lower Costs

Research ways to lower costs for expensive medication

Appointments

Find and book appointments In-network specialists you need to see

Transportation

Find and book transportation to get you to your appointment

Second Opinion

Find and book an appointment for a second opinion

Social & Peer Support

Find and book social and peer support events in your area

Communication

Write emails and call your providers to explain your concerns

Care Coordination

Organize your information to send to your providers for care coordination

Assistance Applications

Help fill out medical related financial assistance applications

Analyze Bills

Analyze and explain medical bills you've received

Lower Costs

Research ways to lower costs for expensive medication

Appointments

Find and book appointments In-network specialists you need to see

Transportation

Find and book transportation to get you to your appointment

Second Opinion

Find and book an appointment for a second opinion

Social & Peer Support

Find and book social and peer support events in your area

Washington

Minnesota

Massachusetts

Illinois

New Hampshire

Ohio

Iowa

Texas

Florida

Alabama

Alaska

Arizona - Original Medicare

Arkansas

California

Colorado

Connecticut

Delaware - Original Medicare

Florida - Original Medicare, Humana, UHC

Georgia

Hawaii

Idaho - Supporting here soon

Illinois - Supporting here soon

Indiana

Iowa - Original Medicare

Kansas

Kentucky

Louisiana

Maine

Maryland - Supporting here soon

Massachusetts - Original Medicare

Michigan

Minnesota - Original Medicare

Mississippi

Missouri

Montana

Nebraska

Nevada - Supporting here soon

New Hampshire - Supporting here soon

New Jersey

New Mexico - Supporting here soon

New York

North Carolina - Supporting here soon

North Dakota

Ohio - Original Medicare

Oklahoma

Oregon - Original Medicare

Pennsylvania - Supporting here soon

Rhode Island

South Carolina

Tennessee

Texas - Original Medicare

Utah

Vermont

Virginia - Supporting here soon

Washington - Original Medicare

West Virginia

Wisconsin

Wyoming

The Results Speak for Themselves

Outcomes that improve lives and foster success
Get Started