Understood Care
Navigating care here means big hospital systems, long specialist waitlists, and paperwork from more providers than anywhere else in the country. Understood Care is a virtual service: phone, video, and secure messaging. For New York City members that means no waiting room and no travel, whether the problem is a confusing hospital bill, a denied claim, a referral that went nowhere, or a parent across all five boroughs who needs someone watching their whole picture. Your advocate is the same person every time, follows up every 7 days while your case is active, and still checks in monthly after it is resolved. Many New York City families also run CDPAP alongside Medicare; we handle the Medicare side.
About 16.6% of New York City residents are 65+, close to New York's statewide 17.9%. Of the 1,448,136 Medicare beneficiaries across the five boroughs, 57.3% were on Medicare Advantage plans in 2025, in line with New York's 53%. About 679,394 neighbors are dual-eligible for Medicare and Medicaid, the group New York's CDPAP-eligible families know well.
Of 168 Medicare-certified homes, 84 rate 4+ CMS stars and 12 rate just 1 star, a spread an advocate helps families navigate. Highest-rated nearby:
About 411,274 New York City households are a person 65+ living alone, and that is exactly who a dedicated advocate keeps from falling through the cracks. 57.4% of senior households here have no vehicle (about 498,244 households), which is why a fully virtual advocate, plus Medicare-covered ride benefits where plans include them, matters. Setting up home care, meal delivery, and transportation is core advocate work, covered by Medicare.
About 19.5% of New York City seniors live below the poverty line (New York: 13.3%), and many more qualify for help they never claim: Extra Help with Part D costs, the Medicare Savings Programs, and New York's EPIC. Checking every one of those is standard advocate work. 35.4% of seniors here live with a disability, where equipment orders and prior authorizations pile up fastest. The federal government lists 73 primary-care shortage designations (HPSA) across the boroughs, so appointment hunting is a real problem an advocate takes over. Specialized care nearby: 151 Medicare-certified dialysis facilities (avg 3.4/5 CMS stars) and 6 hospice providers.
New York City, New York · served virtually statewide
From CMS Care Compare (45 Medicare-certified hospitals in the area; a sample below). ER medians below are CMS-reported; New York's statewide median is 206 minutes. Billing disputes, discharge planning, and referral follow-ups with these systems are everyday advocate work:
Medigap in New York has year-round continuous open enrollment with community rating, so New York City members can switch supplement plans in any month without health questions. HIICAP, the state's free Medicare counseling line (1-800-701-0501), routes callers to counselors serving each borough. EPIC (1-800-332-3742) lowers prescription costs for New Yorkers 65 and older. Full details, sources included, are on our New York guide.
Many New York City families use CDPAP, New York Medicaid's paid family-caregiving program (administered through PPL), while their parent's Medicare paperwork piles up. That split is exactly where an advocate fits: you handle the caregiving, we handle the Medicare side. Start with our CDPAP eligibility guide, check current pay rates, or read the complete Medicare and CDPAP guide.
Yes. Medicare has paid for professional healthcare navigation (Principal Illness Navigation and Community Health Integration services) since January 2024. Part B covers about 80% and a Medigap plan typically covers the rest, so most members across all five boroughs pay $0. We confirm your exact coverage before your first session, and there are no surprise bills.
Per CMS enrollment data for 2025, New York City had 1,448,136 Medicare beneficiaries: 829,581 on Medicare Advantage plans (57.3%) and 618,555 on Original Medicare, with about 679,394 dual-eligible for both Medicare and Medicaid. Understood Care advocates work with both: Original Medicare members usually pay $0 through Part B plus a supplement, and we confirm Medicare Advantage coverage plan by plan before any work begins.
Per the US Census Bureau's American Community Survey, about 1,404,296 of New York City's 8,483,844 residents are 65 or older (16.6%). That is the largest concentration of Medicare beneficiaries of any US city, and every one of them has the same federal benefits an advocate helps put to work.
Per CMS Timely & Effective Care data (period ending 06/30/2025), the median ER visit at New York-Presbyterian/Queens runs about 280 minutes, and local hospitals range 181 to 280 minutes; New York's statewide median is 206 minutes. An advocate cannot shorten an ER line, but avoiding the ER for non-emergencies is advocate work: same-week appointments, urgent-care routing, and follow-up coordination.
No. Understood Care is fully virtual, delivered by phone, video, and secure messaging, so it works the same in New York City as anywhere else in New York's 62 counties. If leaving home is hard, that is exactly the situation the service is built for.
Advocates work virtually and are matched to you, not to a zip code. You get one dedicated advocate with their direct phone, email, and text (One Advocate, For Life), and they work with New York's programs, HIICAP, EPIC, CDPAP, and the county services that apply across all five boroughs.
CDPAP is New York Medicaid's consumer-directed caregiving program, administered statewide through Public Partnerships LLC (PPL), and many families we serve in New York City use it. Our advocacy is billed through Medicare, so for dual-eligible families the split works well: you run the CDPAP caregiving, and your parent's advocate handles the Medicare side.
New York City
Brooklyn · Queens · Manhattan · The Bronx · Staten Island · All of New York
Local figures: US Census Bureau American Community Survey (2023, 5-year), CMS Medicare Monthly Enrollment (2025), and CMS Care Compare, retrieved 2026-07-19. Statewide program facts were last verified on 2026-07-18; sources are listed on the New York guide, and the full county tables are on New York Medicare by the numbers. Understood Care is an independent private advocacy service and is not affiliated with any government agency or any hospital named above.