Understood Care
Patient Advocacy Without the Call Center
Searching for a patient advocate near you? Understood Care is fully virtual and covered by Medicare, so the closest advocate is the one already on your phone. One dedicated advocate handles the bills, appeals, appointments, and paperwork, and knows the programs specific to your state.
Or call (646) 904-4027.
A "near me" search usually turns up hospital complaint lines and private advocates who bill by the hour. Advocacy does not need a waiting room; it needs someone who picks up, remembers your case, and keeps going until it is fixed.
You are matched with one advocate who stays with you, not whoever happens to answer at an office near you. They learn your doctors, your plan, and your history once, and keep it.
Your advocate is a real person, backed by tools that track every bill, denial, and deadline, so nothing gets lost between calls.
A first check-in within 7 days, then a steady 30-day rhythm. You are never left wondering who is working on your problem.
Medicare is federal, but Medigap rights, assistance programs, and local resources change at the state line. Our state guides collect what actually differs where you live:
Medigap year-round switching, HIICAP, EPIC, CDPAP, all 62 counties.
See the New York guideFederal Medigap timing, HICAP, Medicare Savings Programs, STAR+PLUS and CDS, all 254 counties.
See the Texas guideFederal Medigap timing with no under-65 window, Georgia SHIP / GeorgiaCares, Medicare Savings Programs, CCSP and SOURCE, all 159 counties.
See the Georgia guideFederal Medigap timing plus a state-mandated under-65 disability window, SHIIP counseling, Medicare Savings Programs, CAP/DA and PACE, all 100 counties.
See the North Carolina guideFederal Medigap timing plus a broad under-65 disability and ESRD Medigap right (Fla. Stat. 627.6741), SHINE counseling, Medicare Savings Programs, SMMC Long-Term Care and PACE, all 67 counties.
See the Florida guideFederal Medigap timing plus a strong under-65 disability and ESRD Medigap right at age-65 rates (31 Pa. Code Ch. 89), PA MEDI counseling, the PACE and PACENET drug programs, Medicare Savings Programs, Community HealthChoices and LIFE, all 67 counties.
See the Pennsylvania guideFederal Medigap timing with no under-65 Medigap right, OSHIIP counseling from the Ohio Department of Insurance, Medicare Savings Programs, the PASSPORT waiver, MyCare Ohio and PACE, all 88 counties.
See the Ohio guideThe Medigap birthday rule (switch to an equal-or-lesser plan for 60 days every year, no underwriting) plus an under-65 disability Medigap right, HICAP counseling, the Medicare Savings Programs with no Medi-Cal asset test, In-Home Supportive Services (IHSS), Medi-Medi Plans and PACE, all 58 counties.
See the California guideFederal Medigap timing with no birthday rule and no under-65 Medigap option, SHIP counseling from the Department of Economic Security, the Medicare Savings Programs AHCCCS runs with no asset test, and the Arizona Long Term Care System (ALTCS) with paid family caregiving, all 15 counties.
See the Arizona guideFederal Medigap timing with no birthday rule plus a narrow under-65 disability Medigap mandate, MMAP counseling (Michigan's SHIP), the Medicare Savings Programs MDHHS runs with an income and asset test, and paid family caregiving through the Home Help program, the MI Choice waiver, and PACE, all 83 counties.
See the Michigan guideFederal Medigap timing with no birthday rule plus a strong under-65 disability Medigap right at age-65 rates, SHIP counseling, the PAAD and Senior Gold state drug programs, the Medicare Savings Programs the Division of Aging Services runs with an income and asset test, and paid family caregiving through the Personal Preference Program under MLTSS, all 21 counties.
See the New Jersey guideIllinois, Indiana, Maryland, Massachusetts, Tennessee, Virginia, Washington and Wisconsin already have published Medicare guides, and their local hubs are next. We are releasing the rest state by state. Advocacy itself is available nationwide today; the guides just take longer to research properly.
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Read moreYes. Understood Care advocates work with Medicare members in every state by phone and video, so the nearest advocate is the one already on your phone. You keep the same dedicated advocate no matter where you live, or move.
Understood Care's patient advocacy is covered by Medicare, and most members pay nothing out of pocket. Private advocates in your area typically bill by the hour; this does not.
No. Everything a local advocate would do in person, from untangling bills to preparing you for appointments, your advocate does by phone or video and follows up in writing. Your advocate can also loop in a family caregiver in another city on the same call.
All 50 states, today. State guides, which explain the Medigap rules and assistance programs specific to where you live, are live for New York, Texas, Georgia, North Carolina, Florida, Pennsylvania, Ohio, California, Arizona, Michigan and New Jersey, and published for Illinois, Indiana, Maryland, Massachusetts, Tennessee, Virginia, Washington and Wisconsin. We are releasing the rest state by state.
Sign up at app.understoodcare.com or call (646) 904-4027. You are matched with one dedicated advocate who reaches out within 7 days and then stays on a steady 30-day cadence.
Or call (646) 904-4027.