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Transcript
Auto-generated from the video, lightly edited for readability.
So I wanted to go over the process exactly what we do at Understood Care. As of January 1st, 2024, Medicare approved for two different services. One of them is called Principal illness navigation and the other one is called Community Health Integration. com and fill out a simple form and then a member of our intake team will reach out to you and get you scheduled.
The second thing, if you have a general question, you may not think you need an advocate, but you're not 100% sure about something, you can call, you can ask us a question and if the intake team is not able to answer it, they will direct you to somebody that can. We can offer advice.
We cannot offer medical advice over the phone, but we can answer questions for you. We want to help you be an advocate for yourself if that's what you're looking for, and we can try to give you the tools for that.
If you feel that you need a dedicated patient advocate, the first thing you do is you meet with one of our providers. It's usually a 20 to 30 minute visit. They go over your medical history as it pertains to the reasons that you think you may need a patient advocate.
Our clinical team and our patient advocacy team works hand in hand to make sure that your needs are met. After you meet with one of our providers, then you are assigned to a patient advocate and that person is your dedicated advocate for as long as you're a patient with understood care.
The visit with the provider and the initial visit with your advocate needs to be either on the phone or video call. That's per Medicare guidelines. You cannot do an initial visit just through email or text. You have to do one of those two.
