What does Understood Care do?

Understood Care provides one-to-one patient advocacy for Medicare members and caregivers, including help with benefits, appointments, care coordination, medical bills, insurance questions, denials, and paperwork.

How can a patient advocate help with Your Advocate. Anywhere. Anytime. — Understood Care?

Understood Care advocates help with your advocate. anywhere. anytime. — understood care by explaining options, organizing paperwork, coordinating care, and helping families understand Medicare coverage and next steps.

Does Understood Care work with Medicare patients?

Yes. Understood Care focuses on Medicare patients and their families, with advocates who understand Medicare, Medicare Advantage, care coordination, coverage rules, billing issues, and appeal pathways.

Understood Care is a virtual patient-advocacy service for Medicare members. Unlike case management or brokers, our advocates cover claims, appeals, and care. Compared to helplines, it is one-to-one.

Your Advocate. Anywhere. Anytime.

Video · 2:08 · hosted by Deborah Hall

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Auto-generated from the video, lightly edited for readability.

We are a virtual practice only, meaning that all of our advocates work with you via telephone or video call, whichever your preference is. Our platforms are all HIPPA compliant, meaning your information, whether you send us a message, an email, a fact, or a phone call, is all protected information.

Nothing goes anywhere beyond what we use. I like this model because where I'm located, I can work with patients all over the country.

Once you are find an advocate, they are your advocate for as long as you are with understood care. I'm not just restricted to a 200 mile radius. I can help people all over the place and that's what means the most to me.

If you don't mind talking on the phone, texting, emailing, or a video call, that's what understood care is all about. And the good thing about it is if you have a cell phone, okay, we can go anywhere with you. or if you have a tablet, we can be there right there with you, listening to the doctor, making sure that your voice is heard, getting your concerns and your questions answered, as well as being a second set of ears with you while you're at the doctor to make sure that no information gets missed.

" And they can ask the questions to ensure that your health care, your health is the priority. And then any questions or concerns can be answered. Your voice is heard and you have support with you there at the doctor regardless of where you are. That's the understood care difference.

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Your Advocate. Anywhere. Anytime.

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