Understood Care
A healthcare advocate is a trusted partner who helps you prepare for visits, understand choices, ask questions, and follow your plan. An advocate can be a family member, friend, caregiver, or a trained professional. The goal is not to replace your medical team but to help you participate more fully so decisions match your goals and values. Understood Care advocates provide personalized support and coordination tailored to your needs and you can get started by calling (646) 904-4027 or signing up at https://app.understoodcare.com.
Consider professional support if you live with multiple conditions, take many medicines, manage frequent referrals, face language or health literacy barriers, or have had repeat emergency visits or readmissions. Trained navigators and care coordinators are skilled at removing barriers and aligning many moving parts of care.
Healthcare is safer when patients and families are treated as partners. Engaging patients and care partners helps prevent problems like falls and communication errors and can improve quality. Advocates make it easier to speak up, clarify instructions, and use teach back so you feel confident about next steps.
The time around hospital discharge is high risk. Evidence based discharge models show that coaching patients and caregivers, reconciling medicines, scheduling timely follow up, and sharing a simple plan can reduce readmissions. An advocate helps you prepare questions, understand warning signs, and confirm that the home plan is clear and doable.
Simple frameworks such as Ask Me 3 guide you to ask what your main problem is, what you need to do, and why it matters. Advocates can use this approach during visits and at discharge so you leave with clear, prioritized action steps.
Advocates help you keep a current medication list, bring it to every visit, and review changes after hospital stays. This supports medication reconciliation, which reduces mistakes, interactions, and duplicate therapy. When something is confusing or side effects show up, an advocate helps you contact the care team quickly and share specific details.
Patient navigation programs in many settings, including cancer care and primary care, show improvements in access to screening, timely treatment, and selected outcomes, especially for people facing complex barriers. Advocates help with appointments, transportation, childcare arrangements, and paperwork so plans move forward without delays.
Federal privacy rules allow your clinicians to share information that is directly relevant to your care with family, friends, or other people you identify as involved in your care, unless you object. You can also designate a personal representative who has the same rights to information as you. Knowing these options helps you put your advocate in the room, in person or by phone, when it matters.
You have a right to timely access to your medical information. Federal rules on information blocking are designed to ensure patients can get electronic health information. An advocate can help you request notes, test results, and visit summaries, keep them organized, and share them with your other clinicians when needed.
An Understood Care advocate can help with all of this by preparing your notes, joining the visit if you wish, and coordinating follow up so your plan stays on track.
Get matched with a trained healthcare advocate who coordinates your care, prepares you for visits, reviews medicines, and helps with benefits. Start online or by phone. Ongoing support by video or phone from home:
Choosing your advocate:
We match you with a trained advocate based on your condition, language, and preferences. Your advocate can join visits, ask questions you approve, coordinate across clinics, help with benefits, and arrange services at home.
Ready to begin:
Sign up at https://app.understoodcare.com or call (646) 904-4027
Advocates at Understood Care can coordinate complex care, prepare you for appointments, organize communications across providers, and help with costs and benefits. If you need transportation for visits, help reviewing bills, or support arranging home care, an advocate can take those tasks off your plate. If you are living with a chronic condition, we help you keep a steady routine of checkups, tests, and follow up so small issues do not turn into bigger ones.
Related pages you may find helpful include Care Coordination, Appointments, Transportation Help, Analyze Bills, Communication, Home Care, and Chronic Care.
Call your clinic’s urgent line or 911 for signs of medical emergencies such as trouble breathing, chest pain, severe weakness, or confusion. An advocate can help with planning and coordination, but emergencies need immediate medical care.
This content is for education only and does not replace professional medical advice. If you have new weakness, severe pain, fever with confusion, chest pain, or trouble breathing, call emergency services.
We know navigating Medicare and care needs can feel lonely, but you don’t have to do it alone.
Our caring team takes care of the paperwork, claims, and home care so you’re always supported.
