Understood Care
Diabetes affects energy, mood, food, meds, and safety. Understood Care advocates explain your diagnosis, organize care, cut costs, and plan next steps.
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Every person is different. We tailor support for type 1, type 2, and gestational diabetes, taking into account your preferences, culture, schedule, and other health conditions. You get clear steps, real world tools, and caring follow through.
We help you find and coordinate with the right clinicians and services
• Primary care, endocrinology, diabetes education, podiatry, eye care, dental care
• Prepare for visits with questions, symptoms, and goals
• Help with referrals, second opinions, and follow ups
We simplify your treatment and reduce hassles
• Review medications and dosing with your care team
• Solve pharmacy issues, refills, and delivery timing
• Navigate insulin access, prior authorizations, and appeals
• Find savings options, generics, and patient assistance
• Set up supplies such as meters, sensors, pumps, pen needles, lancets, and strips
We help you choose and use tools with confidence
• Compare meters, continuous glucose monitors, and pumps
• Set up apps, data sharing, and alerts for you and your clinicians
• Create a back up plan for tech downtime or travel
• Teach practical steps for site changes and sensor start days
Food should support your life, not control it
• Practical meal and snack planning that matches your taste and culture
• Label reading and shopping tips on a budget
• Dining out strategies and portion know how
• Track patterns between food, activity, and glucose
Activity supports glucose, mood, and sleep
• Safe movement plans tailored to pain, balance, or heart concerns
• Foot care basics and shoe fit guidance
• Referrals to podiatry and physical therapy when needed
We organize preventive care so nothing gets missed
• Eye exams, kidney tests, cholesterol checks, and A1C timing
• Daily foot checks and skin care
• Dental care coordination
• Vaccine reminders for flu, COVID, pneumonia, and more
We work to make care affordable and predictable
• Coverage checks for medications, sensors, and pumps
• Prior authorizations, exceptions, and appeals
• Medicare plan reviews and Extra Help applications where eligible
• Copay cards and community resources
Be ready for the unexpected
• Simple sick day plans and ketone testing guidance from your care team
• Travel packing lists and pharmacy transfers
• Glucagon education for family and caregivers
• Disaster readiness for power or supply interruptions
Diabetes affects feelings and relationships too
• Support for stress, burnout, anxiety, and depression
• Connection to counseling and peer support
• Tools for better sleep and daily routines
• Coaching for caregivers to share tasks and communicate clearly
We stay with you as needs change
• Regular check ins and progress tracking
• Lab and screening reminders
• Notes and updates shared with your clinicians with your permission
• Clear goals you choose and we help you reach
Understood Care is fully virtual by phone and video, so you can get help from anywhere. Getting started is simple. You choose what matters most. We bring structure, advocacy, and steady support.
Ready to feel more in control of diabetes care
Contact us and an advocate will guide you step by step.
Call us at 646 904 4027 or book a time at https://app.understoodcare.com to meet your advocate and create your heart care plan.
Quick & EasyMeet a supporting physician today for your 20-minute intake session.
Personal SupportAt Understood Care, you're seen, heard, and cared for.
We pair you with a dedicated care advocate who is the right fit for your needs. Working closely with trusted doctors, your advocate is by your side every step of the way making sure you get the care, answers, and support you deserve, when you need it most.