Understood Care is a completely virtual service. All of our care is delivered through phone and video calls, so there’s no need to travel or attend in-person appointments.

Our professional nurses and advocates are specially trained to provide advanced support remotely, ensuring you receive high-quality, personalized care from the comfort of your home.

Understood care is available across the US

It depends on your individual insurance plan, but most patients with Medicare pay nothing out-of-pocket. We accept Medicare Part B and many Medicare Advantage plans.

Understood Care offers expert patient advocates, nurses, and other seasoned healthcare insiders.
– They understand your challenges and fight to get you the care you deserve.
– They handle everything: calls, appointments, paperwork, and doctor coordination.
– They'll also translate confusing information and be there to listen, potentially even lowering your medical bills.

Yes, Understood Care is HIPAA-compliant, so your health information is safe and private. We'll never sell your data or share your records without your permission.

Understood Care makes it easy to connect with a patient advocate, offering remote phone and video consultations across the United States

Connect with your Understood Care advocate by phone or video. Our secure, HIPAA-compliant platform allows for private messaging and easy scheduling of virtual appointments for continuous support.

Understood Care's advocates are seasoned doctors, nurses, pharmacists, and other healthcare experts from diverse backgrounds. These independent advocates work solely for you, not for insurers or hospitals, prioritizing your best interests and health outcomes.