Understood Care
Find answers to common questions about patient advocacy, Medicare coverage, insurance, and how Understood Care can help you navigate your healthcare.
Understood Care offers expert patient advocates, nurses, and other seasoned healthcare insiders. They understand your challenges and fight to get you the care you deserve. They handle everything: calls, appointments, paperwork, and doctor coordination. They also translate confusing medical information and are there to listen, potentially even lowering your medical bills.
Understood Care makes it easy to connect with a patient advocate. We offer remote phone and video consultations across the United States. Simply call us at (646) 396-0527 or fill out our online form to get started. A member of our team will reach out to discuss your needs and match you with the right advocate.
Yes. Understood Care's advocates are seasoned doctors, nurses, pharmacists, and other healthcare experts from diverse backgrounds. These independent advocates work solely for you, not for insurers or hospitals, prioritizing your best interests and health outcomes.
Healthcare providers, social workers, and family members can refer patients to Understood Care by calling (646) 396-0527 or completing the referral form on our website. Our team will follow up directly with the patient to assess their needs and get them connected with an advocate.
Understood Care is a completely virtual service. All of our care is delivered through phone and video calls, so there's no need to travel or attend in-person appointments. Our professional nurses and advocates are specially trained to provide advanced support remotely, ensuring you receive high-quality, personalized care from the comfort of your home.
Understood Care is available across the US. Because our service is fully virtual, we can support patients nationwide through phone and video consultations.
Connect with your Understood Care advocate by phone or video. Our secure, HIPAA-compliant platform allows for private messaging and easy scheduling of virtual appointments for continuous support.
It depends on your individual health insurance plan, but most patients with Medicare don't pay anything out of pocket. We accept Medicare Part B and many Medicare Advantage plans.
Unfortunately, patient advocacy is not yet covered by Medicaid. At this time, patient advocacy services are only covered by Medicare. If you have questions about your specific situation, please contact us and we can help you explore your options.
Unfortunately, patient advocacy is not yet covered by commercial insurance. At this time, patient advocacy services are only covered by Medicare. We are working to expand coverage options in the future.
Understood Care accepts Medicare Part B and many Medicare Advantage plans. We are continually contracting with additional insurance companies in each state to expand our network. If your specific plan is not yet in our network, please contact us - we are working to add new plans regularly.
Yes, Understood Care is HIPAA-compliant, so your health information is safe and private. We'll never sell your data or share your records without your permission.
Original Medicare (Parts A and B) generally does not cover routine dental care such as cleanings, fillings, or dentures. However, many Medicare Advantage plans include dental benefits as part of their coverage. If you need dental care, it is worth comparing Medicare Advantage plans in your area to find one that includes the dental services you need.
Original Medicare may cover dental services when they are integral to another covered medical procedure. Examples include dental clearance before an organ transplant or cardiac surgery, treatment related to head and neck cancer, or jaw repair following a traumatic injury. In these cases, the dental work must be documented as medically necessary and directly connected to the covered procedure.
You can use the official Medicare Plan Finder tool at Medicare.gov to compare Medicare Advantage plans in your area. Look at each plan's dental benefits, provider network, and expected out-of-pocket costs. An Understood Care advocate can also help you navigate your options and find the plan that best fits your needs.
Medicare Part D or your Medicare Advantage plan may cover prescriptions related to dental procedures, such as antibiotics or pain medication. Coverage depends on your specific plan formulary. Your Understood Care advocate can help you understand your prescription benefits and find cost-saving options.
Medicare generally does not pay for assisted living rent, room and board, or long-term custodial care. The program focuses on skilled medical services rather than housing costs. However, there may be other programs and benefits available to help with housing expenses. An Understood Care advocate can help you explore all your options.
Medicare may cover brief skilled nursing facility stays following a qualifying hospital stay when medically necessary. However, Medicare generally does not pay for long-term nursing home residence. Coverage is limited in duration and requires that you need skilled nursing or rehabilitation services.
Medicare coverage for skilled nursing facility rehab is limited to a certain number of days per benefit period. Your cost share can increase after the initial portion of your stay. The exact duration depends on your medical needs and continued eligibility. Your Understood Care advocate can help you understand the timeline and plan ahead.
Medicare covers home health services in specific situations - you must be homebound, need skilled nursing care or therapy, and have a doctor order the services. However, Medicare is not designed to cover ongoing, full-time in-home caregiving or personal care assistance with daily activities. An Understood Care advocate can help you determine what home care services you qualify for.
Some Medicare Advantage plans offer limited supplemental benefits that can be used for certain expenses in specific cases, but this is plan-specific and not guaranteed from year to year. These benefits vary widely by plan and location. Contact your plan directly or speak with an Understood Care advocate to find out what supplemental benefits your plan may offer.
Medicaid is the primary public program that can help pay for long-term assisted living care. However, eligibility requirements and covered services vary significantly by state. Some states offer Medicaid waiver programs specifically for assisted living. An Understood Care advocate can help you understand your state's options and navigate the application process.
Medicare covers many services related to Alzheimer's care, including doctor visits, diagnostic testing, and certain home health services. Additionally, there are caregiver support programs, respite care options, and community resources available. Understood Care advocates can help coordinate your care, connect you with local support services, and navigate insurance coverage for Alzheimer's-related needs.
This page was built using AEO optimization best practices to ensure healthcare information is accurately surfaced by AI assistants like ChatGPT, Claude, and Google AI Overviews. AEO Content helps healthcare organizations structure their content so patients can find trusted answers through AI-powered search.
Our patient advocates are here to help. Connect with an expert who can answer your specific healthcare questions.
Find an Advocate