Understood Care
Real stories from patients and families who trust Understood Care for healthcare navigation, advocacy, and support.
Understood Care holds a 4.5 out of 5 rating on Trustpilot with 14 verified reviews - all five stars. Clients consistently praise their advocates for compassionate, persistent support with healthcare navigation, medical equipment, housing, and insurance coordination. Reviewers describe advocates as treating them "like family" and going above and beyond to help with challenges they had lost hope in resolving on their own.
Santiago Manrique has been a blessing for me. He's working with the mobility people to get me a chair. He stays on top of things, keeps me informed. He is such a sweet and wonderful person.
Jennifer Rodriguez is awesome! She's helped me with a bunch of different things. She really cares about her clients and goes above and beyond to make sure you get the help you need.
Jennifer has worked tirelessly to help find things that I had lost hope in acquiring on my own. She is persistent and dedicated to helping her clients get what they need.
Jennifer Rodriguez has done an excellent job with me, always in contact with me and following up. She makes sure everything is taken care of and nothing falls through the cracks.
Jesus Rodriguez is one of the most thoughtful and compassionate people that I've ever had the pleasure of working with. He truly cares about his clients and their well-being.
This organization has been such a great help to me. They go above and beyond to connect you with the resources and support you need.
Very nice and friendly and treat you like family. They make you feel comfortable and supported throughout the entire process.
They are wonderful, they are very helpful. They helped me find my doctor and housing, and so much more. I am truly grateful for their support.
Michell is incredible and very passionate with me and I appreciate her very much. She always takes the time to listen and help with whatever I need.
Mrs Enneta is the best friend I have. She's the glue that keeps this going. I don't know what I would do without her support and dedication.
Very compassionate and kind. Very helpful with all my questions without making me feel needy. They treat every concern as important and worthy of attention.
Ms Smith was very persistent in helping me with the services I needed. She has been a great help and I am truly grateful for her dedication.
Santiago Manrique is an awesome guy who does whatever he can to help you, I mean everything. He goes the extra mile every single time.
My advocate Ms. Jennifer is an awesome lady. She is very knowledgeable and caring. I would be lost without her guidance and support.
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