Understood Care
If you are managing a health condition, the medical system can feel overwhelming. Between understanding diagnoses, coordinating care, and dealing with insurance, many patients and caregivers find it challenging to get the support they need. This is where advocates and support services can make a life-changing difference. These professionals and programs help you communicate effectively with your care team, understand your treatment options, and address logistical or financial barriers.
Advocates and support services exist to help patients and families navigate complex healthcare systems. This can include:
According to the Mayo Clinic, patient navigators help coordinate care, schedule appointments, and explain medical information in plain language.
Advocates can play a vital role in improving health outcomes by:
The Cleveland Clinic emphasizes that patient advocacy services improve communication between patients and providers, leading to better treatment adherence and satisfaction.
Patient navigators specialize in guiding you through the healthcare system, ensuring timely access to tests, treatments, and follow-up care. The National Cancer Institute defines them as trained individuals who help overcome barriers to care.
Social workers, such as those at the Cleveland Clinic, assist with emotional support, community referrals, and practical needs like transportation or medication assistance.
Hospital ombudsmen resolve concerns about care quality, billing disputes, and communication breakdowns between patients and their care teams.
Understood Care offers healthcare advocacy tailored to your needs. Whether you need help coordinating appointments, understanding treatment options, or resolving insurance challenges, our advocates are here to help.
What does a healthcare advocate do?
A healthcare advocate helps you understand medical information, prepare for appointments, coordinate care, and address insurance or billing concerns.
Can a healthcare advocate attend appointments with me?
Yes. Many advocates can join your medical appointments over the phone, take notes, and help ensure all your questions are answered.
How do I know if I need a healthcare advocate?
If you feel overwhelmed by medical decisions, have multiple providers, face insurance issues, or struggle to get clear answers from your care team, an advocate can help.
Do I have to pay for a healthcare advocate?
Understood Care advocates are free because insurance covers them. Starting in 2024, Medicare pays for navigation and community health services. You can view all details here: https://understoodcare.com/pricing
Are advocates only for serious illnesses?
No. Advocates can assist with any health need, from preventive care and routine checkups to chronic conditions and complex treatments.
Advocates and support services can bridge the gap between you and the complex healthcare system. They ensure your voice is heard, your care is coordinated, and your needs are met—both medically and emotionally. Whether you are dealing with a chronic condition, a new diagnosis, or just need help navigating insurance, a healthcare advocate can be your trusted partner in the journey.
This content is for education only and does not replace professional medical advice. If you have new weakness, severe pain, fever with confusion, chest pain, or trouble breathing, call emergency services.
We know navigating Medicare and care needs can feel lonely, but you don’t have to do it alone.
Our caring team takes care of the paperwork, claims, and home care so you’re always supported.
