Understood Care
Your first step with Understood Care is a welcome call with one of our medical doctors or nurse practitioners. In that call, we listen to what is going on, review your goals, and note any urgent needs. After this visit, we match you with a dedicated care advocate whose background fits your situation. Many of our advocates have worked in healthcare for ten years or more. Your doctor or nurse practitioner can also schedule a follow up call to reassess needs and decide what additional support or services would help. You meet a clinician first, then we introduce the right advocate, then we follow up together so your care plan keeps moving forward.
Our doctors and nurse practitioners guide clinical decisions, help you understand options, and coordinate with your existing primary care and specialists. They can review medicines, order appropriate follow up when needed, and communicate key information to your broader care team so everyone is on the same page.
Your advocate is your day to day partner. They prepare you for visits, help with records and instructions, arrange transportation, and check on next steps after appointments. They also connect you to community resources and financial help that fit your needs. Think of your advocate as a skilled guide who clears obstacles and keeps the plan on track.
Everything we do is built around your preferences, goals, and values. That means we capture what matters to you, share it with the right people at the right time, and use it to guide safe, appropriate, and effective care. When something changes, we adjust the plan with you.
We help you schedule visits, gather records, and prepare questions so you feel confident and in control. See how we support visits here
https://understoodcare.com/care-types/appointments
If getting to the clinic is hard, we arrange reliable rides that match your mobility needs and budget. Start here
https://understoodcare.com/care-types/transportation-help
When you want another clinical perspective, we help you find in network specialists, collect records, and set up the visit. Learn more
https://understoodcare.com/care-types/second-opinion
We review coverage, search savings programs, and coordinate with your prescribers so you can afford and safely take your medicines. Explore support
https://understoodcare.com/care-types/lower-costs-of-medication
We keep an organized snapshot of your diagnoses, medicines, goals, and care preferences, and we share updates with your permission so your team works from the same playbook. Read about our approach
https://understoodcare.com/care-types/care-coordination
We guide applications for programs that may lower premiums, reduce co pays, or provide assistance with medical bills and services. Get help
https://understoodcare.com/care-types/application-help
You can also explore an overview of financial support options
https://understoodcare.com/healthcare-info/financial-help
We connect you with food, housing, peer groups, caregiver support, and local programs that make daily life easier. Learn more
https://understoodcare.com/care-types/social-support
Care coordination is most effective when it deliberately organizes activities, shares the right information at the right time, and centers your needs and preferences. That team based approach improves safety, appropriateness, and follow through. Patient navigation is an evidence based method for reducing barriers to care. It has a strong track record across settings for improving access to timely screening and treatment, especially when people face complex challenges such as transportation, cost, language, or multiple conditions. Telehealth adds convenience and can strengthen communication among you and your clinicians, especially when travel is difficult. Our model builds on these principles so you receive the right care, at the right time, with less stress.
Many people receive navigation and coordination through Medicare supported services such as Community Health Integration and Principal Illness Navigation. These services recognize the value of addressing health related social needs and helping people with serious or high risk conditions move through the system. Coverage depends on your plan and location. If costs apply, we review them with you before your first session and never send surprise bills. For details about coverage at Understood Care, visit
https://understoodcare.com/pricing
Your privacy matters. We discuss what information to share and with whom. We obtain your consent and document it. You can change sharing choices at any time.
You can book a dedicated time with an advocate
https://understoodcare.com/care-types/appointments
or sign up directly in our intake portal
https://app.understoodcare.com
If you prefer, call us and we will schedule the first available time that fits your needs. We would be honored to support you.
Yes. We partner with your existing clinicians and keep them informed with your permission. Our clinicians and advocates complement your primary care, they do not replace it.
Yes. Many people come to us with several diagnoses, many medicines, or frequent appointments. Coordinating across conditions is a core part of what we do.
Start with the welcome call. We will help you prioritize. If a second opinion, transportation, or cost concern turns out to be the first barrier, we will focus there and adjust as your needs change.
Cross references within Understood Care
We know navigating Medicare and care needs can feel lonely, but you don’t have to do it alone.
Our caring team takes care of the paperwork, claims, and home care so you’re always supported.
