Understood Care
Your health does not wait for office hours or travel plans. With Understood Care, your advocate meets you where you are by secure phone or video. Whether you are at home, at a clinic, or heading into a specialist visit, your advocate can join, take notes, ask clarifying questions you approve, and make sure your concerns are heard. If you prefer messaging or email between visits, we use HIPAA-compliant platforms so your information stays protected.
Once you are matched with an advocate, that person stays with you as long as you are with Understood Care. You do not need to start over with every new issue. If you have a cell phone or tablet, your advocate can be “in the room” with you through a call or video from anywhere in the United States.
Your advocate helps you prepare for visits, organizes your questions, and shares updates with your clinicians after appointments when you ask us to. If you need help booking, rescheduling, or gathering records, we handle logistics so you can focus on your health.
From our video, in their own words:
We are a virtual practice only. All advocates work with you by phone or video based on your preference. Our platforms are HIPAA compliant, so your messages, emails, faxes, and calls are protected. Because we are virtual, we can help people all over the country. Once you are assigned an advocate, they remain your advocate. If you are at therapy or a doctor’s office and want us there, we can join by phone or video, listen with you, make sure your voice is heard, and help get your questions answered. Our nurses and CMAs can also step in to ask “what about A, B, or C?” so your health remains the priority. That is the Understood Care difference.
Many people find it hard to remember everything said in a short appointment. Your advocate serves as a second set of ears, summarizes the plan in plain language, and confirms follow-ups and referrals before you leave or disconnect. With your permission, a family member or caregiver can join your virtual visit as well.
We use secure, non-public-facing tools that support HIPAA compliance. You control what we share and with whom. Before we contact a clinician, pharmacy, insurer, or community resource, we review consent and only send the minimum information needed to help with your request.
If you want a hand getting on the schedule or coordinating referrals, see Appointments.
If you would like continuity across multiple clinicians, explore Care Coordination.
If you have questions about privacy or want to set sharing preferences, your advocate will review options with you in clear terms.
You can connect with your advocate by phone or video from almost any location in the United States. If you are at a clinic, hospital, or therapy session and want your advocate present, we can join by phone or video with your clinician’s permission.
No. Your clinicians diagnose and treat. We help you prepare, participate, and follow through. We can also help you find or schedule with clinicians and organize updates between your care team.
Yes. With your permission, we can invite a caregiver to join. Many people benefit from a trusted person being present to help listen and take notes.
We use secure, HIPAA-compliant tools and follow privacy best practices. You control what we share and with whom. Ask your advocate to review consent options at any time.
Coverage varies by plan and state. We can help you check benefits, confirm telehealth eligibility, and identify lower-cost options when available.
Absolutely. We can help identify appropriate specialists, arrange records, and prepare your questions. See Second Opinions.
Phone is fine. We will work in the way that feels most comfortable and practical for you.
Arrive with 2 to 3 goals, a current medication list, and your top questions. Ask about benefits, risks, alternatives, and what to do if symptoms change. Your advocate can prepare this with you and join the visit if you want.
This content is educational and is not a substitute for medical advice. Always consult your healthcare provider for personalized care.
We know navigating Medicare and care needs can feel lonely, but you don’t have to do it alone.
Our caring team takes care of the paperwork, claims, and home care so you’re always supported.
