Keeping up with doctor’s appointments is essential to managing health and staying informed, but it can often feel overwhelming. From scheduling and transportation to understanding medical advice and ensuring proper follow-up, there are many details to manage. This is where Understood Care can help. Our advocates serve as trusted guides, working alongside you or your loved one to make the process easier, more organized, and more comfortable.
Personalized Support Before and After Every Appointment
Understood Care advocates provide hands-on help with all aspects of medical visits. We help you schedule appointments, confirm provider information, and prepare for the visit itself. This might include reviewing your questions ahead of time, making sure prescriptions are current, or gathering any medical records needed. After the appointment, we help you understand the doctor’s recommendations and take the right steps to follow through on care instructions, referrals, or additional tests.
A Partner to Help You Understand Your Care
Medical visits can involve unfamiliar language, new diagnoses, or complex treatment plans. Your advocate is there to help translate this information into clear, understandable terms. We make sure you feel confident about what was discussed during the visit and that you know what actions to take next. If something is unclear or left unanswered, your advocate can follow up with your provider to get the information you need.
Coordination Across Your Care Team
Many people receive care from more than one doctor. Your advocate helps ensure that your care is well coordinated across primary care providers, specialists, and other professionals. We help share information between offices, keep records consistent, and make sure appointments align with your overall care goals. This reduces confusion and helps prevent important details from being overlooked.
Support for Getting to and From the Appointment
Transportation should never be the reason you miss a doctor’s visit. Your advocate helps you arrange reliable ways to get to and from appointments. Whether that means booking a ride service, coordinating with a caregiver, or finding community transportation resources, we make sure you have safe and timely access to care. We also consider mobility needs, language assistance, and other accessibility factors to support your comfort and safety.
Emotional and Practical Support Throughout
Doctor’s visits can bring up feelings of stress, uncertainty, or fatigue, especially when managing long-term conditions or complex health needs. Understood Care advocates are here to offer steady support throughout the experience. We are here to listen, provide encouragement, and help you make informed decisions without feeling overwhelmed.
Confidence in Every Step of the Journey
With Understood Care, you are never alone in managing your medical appointments. From the moment you schedule your visit to the follow-up that comes afterward, your advocate is there to help you stay organized, prepared, and empowered. We make it easier to stay connected to the care you need and to move forward with confidence.
Who this is for
If you are managing urinary symptoms, prostate or bladder concerns, frequent infections, kidney stones, incontinence, or you have a history of urologic cancer, this guide is for you. It explains what to watch for, which screenings matter, and how an advocate can help you schedule tests, check coverage, and coordinate care with your doctors. For more education across many health topics, explore the Understood Care article library at https://understoodcare.com/articles
What urology covers
Urology focuses on the urinary system and the male reproductive system. That includes the kidneys, ureters, bladder, prostate, urethra, and pelvic floor. Common reasons to see a urologist include blood in the urine, trouble starting or stopping urine, pain with urination, frequent urination, urgency, leaks, urinary retention, recurrent infections, kidney stones, and screening or follow up for prostate or bladder cancer. Many of these conditions are manageable with a clear plan and the right support. See the symptom lists below for specific reasons to seek care.
Essential screenings and surveillance
PSA screening and prostate health
Prostate specific antigen is a blood test that can help detect prostate problems. Medical groups emphasize shared decision making for men between ages fifty five and sixty nine. For men seventy and older, routine PSA screening is not recommended, though decisions should still be individualized. Talk with your clinician about your personal risk and preferences.
Some people are at higher risk. The American Urological Association notes that those with Black ancestry, certain gene changes, or a strong family history may discuss starting screening earlier.
Medicare coverage tip
Medicare Part B covers a PSA screening blood test once every twelve months for people who have reached age fifty. Coverage allows your next screening after at least eleven months have passed following the month of your last Medicare covered PSA test. Many clinics schedule your test around the same date each year to keep timing simple. Advocates help you track the timing so your test is covered and coordinate repeats if your doctor documents a medical reason.
Bladder cancer surveillance
If you have a history of non muscle invasive bladder cancer, regular cystoscopy is the foundation of follow up. Urine based markers are not a substitute for cystoscopy. Imaging of the kidneys and ureters is added based on risk and symptoms, and is scheduled more often for higher risk disease. Your urologist sets the interval, and your advocate helps you stay on schedule and at in network sites.
Bladder ultrasound and post void residual
Bladder ultrasound is commonly used to check for urine left after you go, called post void residual. A high residual can point to problems such as obstruction or weak bladder muscle. Post void residual can be measured by ultrasound or by brief catheterization. Medicare policy treats this as a diagnostic service and sets utilization limits that your care team will follow. Advocates can verify coverage and help you find a facility that can perform the test promptly.

When to see a urologist
Call your clinician soon if you notice any of the following
- Urine that looks red, pink, brown, or cola colored
- Pain or burning with urination, new urgency, frequent urination, cloudy urine, or fever with urinary symptoms
- A weak stream, straining, or the feeling that you cannot empty completely
- Ongoing urine leakage that affects daily life
- Severe side or back pain that comes in waves or is linked with nausea, which can signal a stone
These are common signs of hematuria, infection, stones, incontinence, or obstruction and should be evaluated.
Seek urgent care now if
You suddenly cannot pass urine, especially with lower belly pain. Acute urinary retention is an emergency.
How an advocate helps with urology care
This section brings the video guidance into a step by step plan you can use today.
Screenings and schedules
Your advocate helps you plan the screenings your doctor recommends. That includes yearly PSA timing and reminders, especially if you have a history of prostate cancer, an enlarged prostate, or prior elevated results. Your advocate works with your clinician to document medical need if a repeat test is required before the usual interval.
Ultrasounds and the right test at the right place
If you need an ultrasound, your advocate confirms the exact study your doctor ordered, checks that the facility is in network, and verifies benefits before you go. For bladder concerns, this can include post void residual measurements to see how well you are emptying. For cancer follow up, your urologist may also order cystoscopy and imaging at set intervals. Your advocate coordinates the schedule so you are not stuck on the phone or the computer all day.
Knowing symptoms and when to see the specialist
Your advocate helps you track symptoms like blood in the urine, fever with urinary symptoms, severe flank pain, or trouble emptying, and can help you decide when to contact your primary care clinician or request a urology referral.
Education, referrals, and follow through
Advocates provide plain language education, collect records from your prior visits, schedule the next steps, and follow up after appointments to adjust the plan as your needs change.

Understanding common urology conditions
Lower urinary tract symptoms and enlarged prostate
Lower urinary tract symptoms include urgency, frequency, leaks, nighttime urination, and a weak stream. An enlarged prostate is a common cause for older men. Treatment ranges from watchful waiting and lifestyle changes to medicines and procedures. Your urologist will tailor options to your goals and health conditions.
Urinary incontinence
Bladder control problems are common and treatable. Pelvic floor muscle training helps many people, and there are additional options if symptoms persist. Seek care if leaks limit activities or affect quality of life.
Urinary tract infection
Pain or burning with urination, urgency, frequency, and suprapubic discomfort can signal a urinary tract infection. Antibiotics treat bacterial UTIs and your clinician chooses the medicine based on your history and the organism. Call your clinician if you have symptoms.
Kidney stones
Stones can cause severe flank pain, nausea, and blood in the urine. Many stones pass with fluids and pain control, while others require procedures. A follow up plan can reduce the chance of another stone.
Coverage pointers for Medicare
- PSA screening blood test is covered once every twelve months starting the day after your fiftieth birthday. Your next Medicare covered PSA is allowed after at least eleven months have passed following the month of your last covered test. Advocates help align your annual timing with these rules.
- Digital rectal exam is also part of prostate cancer screening, with different cost sharing rules. Your clinician can explain any coinsurance that may apply.
- Diagnostic studies like bladder ultrasound or post void residual are covered when medically necessary. Your care team documents the reason, and your advocate checks benefits and site of care to avoid surprises.
Getting ready for your urology visit
Bring
- A concise symptom timeline, including any visible blood in urine, pain with urination, fever, leaks, or retention
- A list of all medicines and supplements
- Prior imaging and laboratory results, including any recent PSA values
Ask
- What is the most likely cause of my symptoms
- Do I need urine testing, imaging, cystoscopy, or a referral for pelvic floor therapy
- What can I do at home to help my symptoms
- When should I call if things get worse
Your advocate can help prepare questions, join a phone or video visit, schedule tests, and check coverage before you go. If you are ready to connect, you can sign up for a dedicated time at https://app.understoodcare.com

Frequently asked questions
If my last PSA was high, can I repeat it sooner than one year
Medicare covers one screening PSA every twelve months. If your clinician needs to repeat a PSA sooner for a medical reason, they can order a diagnostic PSA which follows different coverage rules. Your advocate will coordinate with your clinician and your plan.
If I had bladder cancer, why do I still need cystoscopy
Cystoscopy lets your urologist look directly inside the bladder. Urine tests can add information but do not replace cystoscopy for surveillance.
What symptoms should never wait
Inability to urinate, especially with lower belly pain, needs urgent evaluation. So does a fever with urinary symptoms or severe side pain with nausea.
References
- National Coverage Determination for Prostate Cancer Screening Tests. Centers for Medicare and Medicaid Services. https://www.cms.gov/medicare-coverage-database/view/ncd.aspx?NCDId=268
- Prostate cancer screenings. Medicare. https://www.medicare.gov/coverage/prostate-cancer-screenings
- Prostate cancer screening. United States Preventive Services Task Force. https://www.uspreventiveservicestaskforce.org/uspstf/recommendation/prostate-cancer-screening
- Early detection of prostate cancer guideline. American Urological Association. https://www.auanet.org/guidelines-and-quality/guidelines/early-detection-of-prostate-cancer-guidelines
- Bladder cancer non muscle invasive guideline. American Urological Association. https://www.auanet.org/guidelines-and-quality/guidelines/bladder-cancer-non-muscle-invasive-guideline
- Post treatment surveillance of bladder cancer. American College of Radiology Appropriateness Criteria. https://acsearch.acr.org/docs/69364/Narrative
- Urinary retention diagnosis. National Institute of Diabetes and Digestive and Kidney Diseases. https://www.niddk.nih.gov/health-information/urologic-diseases/urinary-retention/diagnosis
- Post void residual urine test. Cleveland Clinic. https://my.clevelandclinic.org/health/diagnostics/16423-postvoid-residual
- Urinary tract infection basics. Centers for Disease Control and Prevention. https://www.cdc.gov/uti/about/index.html
- Urinary tract infection checklist. Centers for Disease Control and Prevention. https://www.cdc.gov/nhsn/pdfs/checklists/uti-checklist-508.pdf
- Blood in urine symptoms and causes. Mayo Clinic. https://www.mayoclinic.org/diseases-conditions/blood-in-urine/symptoms-causes/syc-20353432
- Blood in urine diagnosis and treatment. Mayo Clinic. https://www.mayoclinic.org/diseases-conditions/blood-in-urine/diagnosis-treatment/drc-20353436
- Urinary incontinence symptoms and causes. Mayo Clinic. https://www.mayoclinic.org/diseases-conditions/urinary-incontinence/symptoms-causes/syc-20352808
- Lower urinary tract symptoms overview. Cleveland Clinic. https://my.clevelandclinic.org/health/symptoms/24248-lower-urinary-tract-symptoms
- Kidney stones overview. Mayo Clinic. https://www.mayoclinic.org/diseases-conditions/kidney-stones/symptoms-causes/syc-20355755
- Bladder control problems overview. National Institute of Diabetes and Digestive and Kidney Diseases. https://www.niddk.nih.gov/health-information/urologic-diseases/bladder-control-problems
- Bladder control problems treatment. National Institute of Diabetes and Digestive and Kidney Diseases. https://www.niddk.nih.gov/health-information/urologic-diseases/bladder-control-problems/treatment
- Bladder control problems prevention. National Institute of Diabetes and Digestive and Kidney Diseases. https://www.niddk.nih.gov/health-information/urologic-diseases/bladder-control-problems/prevention
- Enlarged prostate overview. National Institute of Diabetes and Digestive and Kidney Diseases. https://www.niddk.nih.gov/health-information/urologic-diseases/prostate-problems/enlarged-prostate-benign-prostatic-hyperplasia
- Kidney stones overview. National Institute of Diabetes and Digestive and Kidney Diseases. https://www.niddk.nih.gov/health-information/urologic-diseases/kidney-stones
This content is educational and is not a substitute for medical advice. Always consult your healthcare provider for personalized care.
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