Keeping up with doctor’s appointments is essential to managing health and staying informed, but it can often feel overwhelming. From scheduling and transportation to understanding medical advice and ensuring proper follow-up, there are many details to manage. This is where Understood Care can help. Our advocates serve as trusted guides, working alongside you or your loved one to make the process easier, more organized, and more comfortable.
Personalized Support Before and After Every Appointment
Understood Care advocates provide hands-on help with all aspects of medical visits. We help you schedule appointments, confirm provider information, and prepare for the visit itself. This might include reviewing your questions ahead of time, making sure prescriptions are current, or gathering any medical records needed. After the appointment, we help you understand the doctor’s recommendations and take the right steps to follow through on care instructions, referrals, or additional tests.
A Partner to Help You Understand Your Care
Medical visits can involve unfamiliar language, new diagnoses, or complex treatment plans. Your advocate is there to help translate this information into clear, understandable terms. We make sure you feel confident about what was discussed during the visit and that you know what actions to take next. If something is unclear or left unanswered, your advocate can follow up with your provider to get the information you need.
Coordination Across Your Care Team
Many people receive care from more than one doctor. Your advocate helps ensure that your care is well coordinated across primary care providers, specialists, and other professionals. We help share information between offices, keep records consistent, and make sure appointments align with your overall care goals. This reduces confusion and helps prevent important details from being overlooked.
Support for Getting to and From the Appointment
Transportation should never be the reason you miss a doctor’s visit. Your advocate helps you arrange reliable ways to get to and from appointments. Whether that means booking a ride service, coordinating with a caregiver, or finding community transportation resources, we make sure you have safe and timely access to care. We also consider mobility needs, language assistance, and other accessibility factors to support your comfort and safety.
Emotional and Practical Support Throughout
Doctor’s visits can bring up feelings of stress, uncertainty, or fatigue, especially when managing long-term conditions or complex health needs. Understood Care advocates are here to offer steady support throughout the experience. We are here to listen, provide encouragement, and help you make informed decisions without feeling overwhelmed.
Confidence in Every Step of the Journey
With Understood Care, you are never alone in managing your medical appointments. From the moment you schedule your visit to the follow-up that comes afterward, your advocate is there to help you stay organized, prepared, and empowered. We make it easier to stay connected to the care you need and to move forward with confidence.
What neuropathy treatment aims to do
If you are managing neuropathy, a good plan focuses on three goals. Reduce pain and other symptoms. Improve daily function and safety. Address the underlying cause to protect nerves and prevent complications. Your exact plan depends on the type of neuropathy and your health conditions. Many people benefit from a combination of medication, movement, mind body strategies, and consistent preventive care.
First line treatments for neuropathic pain
Medications with the strongest evidence
Doctors often start with medicines that have the best evidence for nerve pain relief. These include serotonin norepinephrine reuptake inhibitors such as duloxetine and sometimes venlafaxine, gabapentinoids such as pregabalin and gabapentin, and tricyclic antidepressants such as amitriptyline or nortriptyline for the right patient. For localized areas of nerve pain, topical options may help. A high concentration capsaicin patch applied in the clinic can reduce painful diabetic peripheral neuropathy and postherpetic neuralgia in some adults. A lidocaine patch can help selected people with focal neuropathic pain, though study quality varies. Your clinician will match options to your symptoms, other medicines, kidney function, and fall risk
What to know about safety and side effects
Start low and go slow, especially if you are older or have other conditions. Drowsiness and dizziness can increase fall risk. Combining gabapentinoids with opioids or other sedatives increases the chance of dangerous breathing problems. Tricyclics can cause dry mouth, constipation, blurry vision, and blood pressure changes. Many neuropathy medicines require gradual dose changes and should not be stopped suddenly without medical guidance

Non drug therapies that help
Physical therapy and exercise
Regular movement supports strength, balance, and walking confidence. For diabetic neuropathy, better glucose control paired with activity can slow progression and may lessen symptoms over time. A physical therapist can teach balance practice, safe gait strategies, and home programs that fit your abilities
Psychological therapies for pain coping
Chronic nerve pain affects sleep, mood, and daily routines. Cognitive behavioral therapy and other structured pain coping programs can improve pain related distress, function, and quality of life. These skills work alongside medical care and can make medicines more effective at lower doses
Complementary therapies
Evidence for transcutaneous electrical nerve stimulation is uncertain. Acupuncture shows potential benefits for painful diabetic neuropathy in some studies, but overall quality varies and more rigorous research is needed. If you are considering supplements such as alpha lipoic acid, discuss risks and interactions with your clinician because results are mixed and products are not regulated like prescriptions
Treat the cause and protect your nerves
The most important step is treating the underlying condition. For diabetes, keeping A1C in your target range helps prevent or delay neuropathy in type 1 diabetes and may slow progression in type 2. Ask about vitamin B12 if you take metformin or follow a vegan diet since low B12 can cause nerve damage. Your clinician may also check thyroid, kidney, autoimmune, or toxin exposures. If symptoms suggest a pinched or compressed nerve, targeted procedures or surgery may be considered
Foot care and injury prevention
Loss of feeling increases the risk of unnoticed injuries. Check your feet daily, wear well fitting shoes and socks, and do not go barefoot. Moisturize the skin but keep spaces between toes dry. Schedule regular foot exams with your care team and call promptly for blisters, redness, swelling, drainage, or wounds that do not heal. Early podiatry care can prevent infections and reduce the risk of ulcers and amputations

Living with neuropathy
Sleep and mood
Create a steady sleep routine and discuss nighttime pain strategies. Treating depression or anxiety often improves pain coping and energy
Safety at home
Remove tripping hazards, add grab bars where needed, use night lights, and consider a cane or walker if balance is unsteady. An occupational therapist can suggest simple home modifications and hand or foot supports
When to call urgently
Get urgent medical care for rapidly worsening weakness, new trouble walking, severe back pain with leg weakness, new bowel or bladder problems, fainting or dangerously low blood pressure on standing, or signs of foot infection such as spreading redness, fever, or drainage
How an advocate can help
Care can be complex. An advocate can coordinate referrals, help with prior authorizations, explain medication choices, support glucose and B12 testing follow through, and arrange physical therapy or foot care. If you are feeling overwhelmed, you do not have to do this alone. For personalized help from an Understood Care advocate, call (646) 904-4027 or book at https://app.understoodcare.com/

FAQ
- What are the main goals of neuropathy treatment?
Neuropathy treatment aims to reduce pain and other symptoms, improve your daily function and safety, and address the underlying cause to protect your nerves and prevent complications. Most people do best with a combination of medicines, movement, mind body strategies, and steady preventive care. - Which medicines are usually tried first for neuropathic pain?
First line options often include serotonin norepinephrine reuptake inhibitors such as duloxetine and sometimes venlafaxine, gabapentinoids such as pregabalin and gabapentin, and tricyclic antidepressants such as amitriptyline or nortriptyline when appropriate. For pain in a limited area, topical treatments such as high dose capsaicin patches or lidocaine patches may help. - How do I stay safe when starting neuropathy medicines?
Most neuropathy medicines are started at a low dose and increased slowly. Common side effects include drowsiness, dizziness, and dry mouth, which can increase fall risk. Gabapentin and pregabalin should not be combined with opioids or other sedatives without careful supervision because of breathing risks. Many of these medicines should not be stopped suddenly, so any changes should go through your clinician. - What non medicine treatments can help with neuropathy?
Physical therapy and regular low impact exercise can improve balance, strength, and walking confidence. Psychological therapies such as cognitive behavioral therapy help you cope with chronic pain, protect sleep, and reduce stress. These approaches work alongside medicines and can sometimes allow you to use lower doses. - Do complementary therapies like TENS or acupuncture work for neuropathy?
Evidence for transcutaneous electrical nerve stimulation is uncertain, and results are mixed. Acupuncture shows possible benefit for painful diabetic neuropathy in some studies, but research quality varies. If you are thinking about acupuncture or supplements such as alpha lipoic acid, discuss them with your clinician so you understand potential benefits, risks, and interactions. - Why is treating the underlying cause so important?
Treating the cause is the best way to protect your nerves over time. For diabetes, keeping your A1C, blood pressure, and cholesterol in target ranges can prevent or delay neuropathy and may slow its progression. Low vitamin B12, thyroid disease, kidney problems, autoimmune conditions, and toxins or certain medicines can all damage nerves, and addressing these can prevent further injury. - How should I care for my feet if I have neuropathy?
Check your feet every day for blisters, cuts, redness, swelling, or drainage. Wear well fitting shoes and clean, cushioned socks and avoid going barefoot. Moisturize dry skin but keep the spaces between toes dry. Ask for regular foot exams and contact your care team quickly if you see wounds that do not heal or signs of infection. - How can I make my home safer if I have balance or sensation problems?
Remove loose rugs and clutter, keep pathways clear, use night lights, and consider grab bars in the bathroom. A cane, walker, or other supports may reduce fall risk if your balance is affected. An occupational therapist can suggest simple changes and equipment to make your home safer. - When should I seek urgent medical care for neuropathy symptoms?
Get urgent or emergency care for rapidly worsening weakness, new difficulty walking, severe back pain with leg weakness, new loss of bowel or bladder control, fainting or very low blood pressure when standing, or signs of serious foot infection such as spreading redness, fever, or drainage. - How can an advocate support me in managing neuropathy?
An advocate can help coordinate referrals, explain treatment options, support glucose and vitamin B12 testing follow through, assist with prior authorizations, and help you arrange physical therapy and foot care. If managing neuropathy feels overwhelming, an advocate can share the workload so you can focus on your health.
References
- American Academy of Neurology practice guideline update on painful diabetic neuropathy. Neurology 2022. PubMed record, open access summary
https://pubmed.ncbi.nlm.nih.gov/35653393 PubMed - Mayo Clinic. Peripheral neuropathy, diagnosis and treatment
https://www.mayoclinic.org/diseases-conditions/peripheral-neuropathy/diagnosis-treatment/drc-20352067 Mayo Clinic - Mayo Clinic. Peripheral neuropathy, symptoms and causes
https://www.mayoclinic.org/diseases-conditions/peripheral-neuropathy/symptoms-causes/syc-20352061 Mayo Clinic - National Institute of Neurological Disorders and Stroke. Peripheral neuropathy overview
https://www.ninds.nih.gov/health-information/disorders/peripheral-neuropathy NINDS - DCCT and EDIC findings on neuropathy outcomes
https://pmc.ncbi.nlm.nih.gov/articles/PMC3868000 PMC - Review of glucose control and diabetic neuropathy
https://pmc.ncbi.nlm.nih.gov/articles/PMC5084623 PMC - High concentration capsaicin topical system for painful diabetic peripheral neuropathy and postherpetic neuralgia
https://diabetesjournals.org/clinical/article/43/1/165/157290/High-Concentration-Capsaicin-Topical-System-for Diabetes Journals - Cochrane review, topical lidocaine for neuropathic pain in adults
https://www.cochrane.org/evidence/CD010958_topical-lidocaine-neuropathic-pain-adults Cochrane - FDA Drug Safety Communication, gabapentinoids and serious breathing problems
https://www.fda.gov/drugs/drug-safety-and-availability/fda-warns-about-serious-breathing-problems-seizure-and-nerve-pain-medicines-gabapentin-neurontin U.S. Food and Drug Administration - Cochrane review summary, TENS for neuropathic pain
https://www.cochrane.org/evidence/CD011976_transcutaneous-electrical-nerve-stimulation-tens-neuropathic-pain Cochrane - AHRQ systematic review update, noninvasive nonpharmacologic treatments for chronic pain
https://effectivehealthcare.ahrq.gov/sites/default/files/noninvasive-nonpharm-pain-summary.pdf Effective Healthcare - NIDDK. What is diabetic neuropathy
https://www.niddk.nih.gov/health-information/diabetes/overview/preventing-problems/nerve-damage-diabetic-neuropathies/what-is-diabetic-neuropathy NIDDK - NIDDK. Tips to take care of your feet
https://www.niddk.nih.gov/health-information/diabetes/overview/preventing-problems/foot-problems NIDDK - CDC. Tips for healthy feet
https://www.cdc.gov/diabetes/communication-resources/tips-for-healthy-feet.html CDC - NIH Office of Dietary Supplements. Vitamin B12 fact sheet for consumers
https://ods.od.nih.gov/factsheets/VitaminB12-Consumer Office of Dietary Supplements - NIDDK for professionals. Prevent and treat diabetic neuropathy, include B12 checks and metformin related risk
https://www.niddk.nih.gov/health-information/professionals/diabetes-discoveries-practice/health-care-professionals-prevent-treat-diabetic-neuropathy NIDDK - Mayo Clinic. Diabetic neuropathy, symptoms and causes, foot care guidance
https://www.mayoclinic.org/diseases-conditions/diabetic-neuropathy/symptoms-causes/syc-20371580 Mayo Clinic
This content is for education only and does not replace professional medical advice. If you have new weakness, severe pain, fever with confusion, chest pain, or trouble breathing, call emergency services.
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