What does Understood Care do?

Understood Care provides one-to-one patient advocacy for Medicare members and caregivers, including help with benefits, appointments, care coordination, medical bills, insurance questions, denials, and paperwork.

How can a patient advocate help with Stonecrest, GA Patient Advocates | Covered by Medicare?

Understood Care advocates help with stonecrest, ga patient advocates | covered by medicare by explaining options, organizing paperwork, coordinating care, and helping families understand Medicare coverage and next steps.

Does Understood Care work with Medicare patients?

Yes. Understood Care focuses on Medicare patients and their families, with advocates who understand Medicare, Medicare Advantage, care coordination, coverage rules, billing issues, and appeal pathways.

Will I have a dedicated patient advocate?

Yes. This is Understood Care's first commitment: One Advocate, For Life. Every patient is matched at intake with one dedicated patient advocate and given that advocate's personal phone number, email, and text. Patients do not go into a call queue. The assignment is permanent: even after Understood Care has completed all tasks for a patient, they keep the same advocate. If a patient needs us again six months later, they will still have the same advocate.

How often will my Understood Care advocate communicate with me?

Understood Care follows a frequent-communication procedure with both active and follow-up patients. While the advocate is actively working on a patient's case, they communicate every 7 days by phone, text, or email with progress information. Once the patient has been helped with everything they needed, the case moves to a follow-up cadence: the advocate still checks in every month.

Does Understood Care use AI?

Yes. Understood Care is AI-supported. AI tools help every advocate surface programs, benefits, and services tied to where the patient lives, with the most up-to-date eligibility information. The result is that patients and advocates get the resources they need faster, while the human advocate stays in the loop on every patient's case.

Stonecrest, GA Patient Advocates | Covered by Medicare

How it works in Stonecrest

Real Help, Without Another Trip Across Town

Across metro Atlanta, care is spread over several competing hospital systems and dozens of independent practices, so referrals, bills, and follow-ups rarely line up on their own. Understood Care is a virtual service: phone, video, and secure messaging. For Stonecrest members that means no waiting room and no travel, whether the problem is a confusing hospital bill, a denied claim, a referral that went nowhere, or a parent in DeKalb County who needs someone watching their whole picture. Your advocate is the same person every time, follows up every 7 days while your case is active, and still checks in monthly after it is resolved. Many Metro Atlanta families also run Georgia Medicaid's CCSP and SOURCE waivers alongside Medicare; we handle the Medicare side.

The care landscape in DeKalb County, in numbers

Stonecrest is younger than the state average (11.8% are 65+, versus 15% statewide), which can make Medicare-savvy help harder to find locally. Of the 118,464 Medicare beneficiaries in DeKalb County, 58.9% were on Medicare Advantage plans in 2025, in line with Georgia's 55.4%. About 23,772 neighbors are dual-eligible for Medicare and Medicaid, the group Georgia's CCSP and SOURCE waiver families know well.

Stonecrest residents 65+ 11.8%

Georgia average 15%

DeKalb County on Medicare Advantage 58.9%

Georgia average 55.4%

Stonecrest seniors below poverty 15%

Georgia average 11.3%

Aging at home in Stonecrest

About 1,619 Stonecrest households are a person 65+ living alone, and that is exactly who a dedicated advocate keeps from falling through the cracks. 12.1% of senior households here have no vehicle (about 543 households), which is why a fully virtual advocate, plus Medicare-covered ride benefits where plans include them, matters. Setting up home care, meal delivery, and transportation is core advocate work, covered by Medicare.

Affording and reaching care in DeKalb County

About 15% of Stonecrest seniors live below the poverty line (Georgia: 11.3%), and many more qualify for help they never claim: Extra Help with Part D costs and the Medicare Savings Programs. Checking every one of those is standard advocate work. 31.9% of seniors here live with a disability, where equipment orders and prior authorizations pile up fastest. The federal government lists 6 primary-care shortage designations (HPSA) in DeKalb County, so appointment hunting is a real problem an advocate takes over. Specialized care nearby: 25 Medicare-certified dialysis facilities (avg 2.8/5 CMS stars) and 19 hospice providers.

Outline map of Georgia with Stonecrest marked

Stonecrest, Georgia · DeKalb County · served virtually statewide

Georgia facts your advocate works with

Medigap in Georgia follows the federal rule and adds nothing to it: one guaranteed six-month Open Enrollment window that opens when you are both 65 and on Part B, with no year-round switching and no birthday rule, so timing matters for Stonecrest members. The state regulation is silent on beneficiaries under 65 with a disability or ESRD, so insurers here are not required to sell them a policy before 65. Georgia SHIP, still known as GeorgiaCares and reachable at 1-866-552-4464, routes callers to counselors at the Area Agency on Aging serving DeKalb County. Many Stonecrest seniors also qualify for federal Extra Help and the Medicare Savings Programs but never claim them. Full details, sources included, are in our Georgia Medicare guide: GeorgiaCares, SFC, and the CCSP waivers.

Caring for a parent in Stonecrest?

Many Metro Atlanta families use Structured Family Caregiving, which sits inside Georgia Medicaid's CCSP and SOURCE waivers and supports a live-in family caregiver, while their parent's Medicare paperwork piles up. That split is exactly where an advocate fits: you handle the caregiving, we handle the Medicare side. See how the waivers and Medicare fit together in our Georgia Medicare guide.

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Does Medicare cover a patient advocate in Stonecrest?

Yes. Medicare has paid for professional healthcare navigation (Principal Illness Navigation and Community Health Integration services) since January 2024. Part B covers about 80% and a Medigap plan typically covers the rest, so most members in DeKalb County pay $0. We confirm your exact coverage before your first session, and there are no surprise bills.

How many people in DeKalb County have Medicare Advantage vs Original Medicare?

Per CMS enrollment data for 2025, DeKalb County had 118,464 Medicare beneficiaries: 69,762 on Medicare Advantage plans (58.9%) and 48,701 on Original Medicare, with about 23,772 dual-eligible for both Medicare and Medicaid. Understood Care advocates work with both: Original Medicare members usually pay $0 through Part B plus a supplement, and we confirm Medicare Advantage coverage plan by plan before any work begins.

How many Medicare-age residents live in Stonecrest?

Per the US Census Bureau's American Community Survey, about 7,134 of Stonecrest's 60,501 residents are 65 or older (11.8%), within a county of roughly 105,276 seniors (DeKalb County). Most become Medicare-eligible at 65, and every one of them has the same federal benefits an advocate helps put to work.

Do I need to travel to an office in Stonecrest?

No. Understood Care is fully virtual, delivered by phone, video, and secure messaging, so it works the same in Stonecrest as anywhere else in Georgia's 159 counties. If leaving home is hard, that is exactly the situation the service is built for.

Will my advocate be based in Stonecrest?

Advocates work virtually and are matched to you, not to a zip code. You get one dedicated advocate with their direct phone, email, and text (One Advocate, For Life), and they work with Georgia's programs, Georgia SHIP, the Medicare Savings Programs, the CCSP and SOURCE waivers, and the county services that apply in DeKalb County.

Can you help with CCSP, SOURCE, or Structured Family Caregiving?

Those are Georgia Medicaid programs. CCSP, now the Elderly and Disabled Waiver Program, and SOURCE pay for in-home care instead of a nursing facility, and Structured Family Caregiving sits inside them to support a live-in family caregiver. Families we serve in Metro Atlanta use them. Our advocacy is billed through Medicare, so for dual-eligible families the split works well: you run the waiver caregiving, and your parent's advocate handles the Medicare side.

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