Understood Care
Coverage data 2024-2025. Plan networks change - we confirm exactly what your plan covers before any work begins.
Jennifer Rodriguez Care Advocate Jennifer works one-to-one with Medicare members on bills, denials, appointments, and benefits, and stays on the case until it is resolved.
Tangier Lemon Care Advocate One dedicated advocate with a direct phone and text line: Tangier makes the calls and handles the paperwork so you do not have to.
Angela Newman Care Advocate Angela helps patients and caregivers untangle Medicare, from a denied claim to a benefit nobody mentioned, with a check-in every week while a case is open.
Louisiana MSP programs save eligible seniors $2,450+ per year - no asset test. Discover QMB, SLMB, and QI eligibility and apply through mymed.la.gov in 2026.
Around New Orleans, care is anchored by Ochsner Medical Center, University Medical Center New Orleans, and Touro Infirmary, with East Jefferson General Hospital in Metairie, Ochsner Medical Center-Kenner, West Jefferson Medical Center on the West Bank, and St. Bernard Parish Hospital in Chalmette feeding into them, so referrals to New Orleans specialists, prior authorizations, and denials pile up fast from Orleans and Jefferson parishes to St. Bernard and Plaquemines. Understood Care is a virtual service: phone, video, and secure messaging. For New Orleans members that means no waiting room and no travel, whether the problem is a confusing hospital bill, a denied claim, a referral that went nowhere, or a parent in Orleans Parish who needs someone watching their whole picture. Your advocate is the same person every time, follows up every 7 days while your case is active, and still checks in monthly after it is resolved. Many Greater New Orleans families also use Louisiana's Community Choices Waiver and personal care services alongside Medicare; we handle the Medicare side.
About 16.5% of New Orleans residents are 65+, close to Louisiana's statewide 16.3%. Medicare Advantage runs high here: 68% of the 68,955 beneficiaries in Orleans Parish chose MA plans in 2025, above Louisiana's 56.6%. That means more prior authorizations, more network questions, and more denials worth appealing. About 22,946 neighbors are dual-eligible for Medicare and Medicaid, the group Louisiana's Medicaid home care programs and Medicare Savings Programs reach.
Of 11 Medicare-certified homes, 4 rate 4+ CMS stars and 4 rate just 1 star, a spread an advocate helps families navigate. Highest-rated nearby:
About 21,944 New Orleans households are a person 65+ living alone, and that is exactly who a dedicated advocate keeps from falling through the cracks. 23.7% of senior households here have no vehicle (about 9,509 households), which is why a fully virtual advocate, plus Medicare-covered ride benefits where plans include them, matters. 5 Medicare-certified home health agencies are based in New Orleans (avg patient-care quality 3.8/5); we help compare them and get orders in place. Setting up home care, meal delivery, and transportation is core advocate work, covered by Medicare.
About 20.7% of New Orleans seniors live below the poverty line (Louisiana: 14.1%), and many more qualify for help they never claim: Extra Help with Part D costs and Louisiana's Medicare Savings Programs, which have no asset test. Checking every one of those is standard advocate work. 34.2% of seniors here live with a disability, where equipment orders and prior authorizations pile up fastest. The federal government lists 9 primary-care shortage designations in Orleans Parish, so appointment hunting is a real problem an advocate takes over. Specialized care nearby: 16 Medicare-certified dialysis facilities (avg 2.7/5 CMS stars) and 1 hospice provider.
New Orleans, Louisiana · Orleans Parish · served virtually statewide
From CMS Care Compare (8 Medicare-certified hospitals in the area; a sample below). ER medians below are CMS-reported; Louisiana's statewide median is 126 minutes. Billing disputes, discharge planning, and referral follow-ups with these systems are everyday advocate work:
Louisiana has a Medigap birthday rule: if you already have a Medigap policy, you get a 63-day window every year starting on your birthday to switch to a plan with equal or lesser benefits from the same insurer or one of its affiliates, with no health questions. People on Medicare through disability get the same six-month Medigap open enrollment as people turning 65, starting with Part B, though premiums run higher. LaSHIP, Louisiana's free Medicare counseling program at the Department of Insurance, reachable at 1-800-259-5300, gives unbiased help to New Orleans residents. Many New Orleans seniors also qualify for Extra Help and Louisiana's Medicare Savings Programs, which have no asset test, but never claim them, and Louisiana has no state drug program, so the Medicare Savings Programs and Extra Help are the drug-cost help to chase. The full, sourced rundown is on our Louisiana patient advocacy hub.
Louisiana's Community Choices Waiver, run by the Department of Health's Office of Aging and Adult Services, is the main path to care at home for people who need a nursing-home level of care, and it can pay a relative such as an adult child as the personal-assistance worker (a spouse only with the office's extraordinary-care approval), while their parent's Medicare paperwork piles up. Applications start with Louisiana Options in Long Term Care at 1-877-456-1146. That split is exactly where an advocate fits: you handle the caregiving, we handle the Medicare side. See how these programs, PACE, and Medicare fit together on our Louisiana hub.
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Three doors, all worth knowing. For free, unbiased counseling on plans and enrollment, LaSHIP, Louisiana's State Health Insurance Assistance Program, run by the Louisiana Department of Insurance, at 1-800-259-5300 (or the national SHIP line at 1-877-839-2675). For local services such as meals, rides, and in-home help, New Orleans residents can turn to the Council on Aging that serves Orleans Parish (every Louisiana parish has one), part of the network coordinated by the Governor's Office of Elderly Affairs at (225) 342-7100 (or use the national Eldercare Locator at 1-800-677-1116). And for one dedicated advocate who does the ongoing work with you, bills, denials, appointments, and benefits, Understood Care, covered by Medicare for most members and usually $0: call (646) 904-4027 or get started online.
Yes. Medicare has paid for professional healthcare navigation (Principal Illness Navigation and Community Health Integration services) since January 2024. Part B covers about 80% and a Medigap plan typically covers the rest, so most members in Orleans Parish pay $0. We confirm your exact coverage before your first session, and there are no surprise bills.
Per CMS enrollment data for 2025, Orleans Parish had 68,955 Medicare beneficiaries: 46,882 on Medicare Advantage plans (68%) and 22,073 on Original Medicare, with about 22,946 dual-eligible for both Medicare and Medicaid. Understood Care advocates work with both: Original Medicare members usually pay $0 through Part B plus a supplement, and we confirm Medicare Advantage coverage plan by plan before any work begins.
Per the US Census Bureau's American Community Survey, about 61,879 of New Orleans's 376,035 residents are 65 or older (16.5%), within a parish of roughly 61,879 seniors (Orleans Parish). Most become Medicare-eligible at 65, and every one of them has the same federal benefits an advocate helps put to work.
Per CMS Timely & Effective Care data (period ending 09/30/2025), the median ER visit at University Medical Center New Orleans runs about 327 minutes, and local hospitals range 147 to 327 minutes; Louisiana's statewide median is 126 minutes. An advocate cannot shorten an ER line, but avoiding the ER for non-emergencies is advocate work: same-week appointments, urgent-care routing, and follow-up coordination.
No. Understood Care is fully virtual, delivered by phone, video, and secure messaging, so it works the same in New Orleans as anywhere else in Louisiana's 64 parishes. Where the nearest specialist is a long drive away, an advocate you can reach without the trip is often the practical option; if leaving home is hard, that is exactly the situation the service is built for.
Advocates work virtually and are matched to you, not to a zip code. You get one dedicated advocate with their direct phone, email, and text (One Advocate, For Life), and they work with Louisiana's programs, LaSHIP Medicare counseling, the Medicare Savings Programs the Louisiana Department of Health runs with no asset test, and the Community Choices Waiver, and the local services that apply in Orleans Parish.
Those run through the Louisiana Department of Health's Office of Aging and Adult Services, starting with a call to Louisiana Options in Long Term Care at 1-877-456-1146. The Community Choices Waiver serves people 65 and older, or 21 to 64 with a physical disability, who need a nursing-home level of care (there is a waiting list); a relative such as an adult child can be the paid personal-assistance worker, a spouse only with the office's extraordinary-care approval, and the responsible representative cannot be paid. Long Term-Personal Care Services does not pay a spouse, legal guardian, or responsible representative. Louisiana also has PACE in the New Orleans, Baton Rouge, Lafayette, and Alexandria areas. Families we serve in Greater New Orleans use these programs. Our advocacy is billed through Medicare, so for dual-eligible families the split works well: you run the caregiving, and your parent's advocate handles the Medicare side.
In Louisiana we are in-network for Original Medicare (traditional fee-for-service Medicare); UnitedHealthcare Medicare Advantage plans (~39% of Louisiana MA members); Aetna Medicare Advantage plans (~11% of Louisiana MA members). Together that covers roughly 71.8% of Louisiana's Medicare beneficiaries. Market-share data: 2024-2025. Plan networks change, so we confirm exactly what your plan covers before any work begins - no surprise bills.
Greater New Orleans
Metairie · Kenner · Marrero · Harvey · Gretna · Harahan · Chalmette · Belle Chasse · All of Louisiana
Local figures: US Census Bureau American Community Survey (2023, 5-year), CMS Medicare Monthly Enrollment (2025), and CMS Care Compare, retrieved 2026-09-28. Statewide program facts were last verified on 2026-09-28; sources are listed on the Louisiana hub, and the full parish tables are on Louisiana Medicare by the numbers. Understood Care is an independent private advocacy service and is not affiliated with any government agency or any hospital named above.