What does Understood Care do?

Understood Care provides one-to-one patient advocacy for Medicare members and caregivers, including help with benefits, appointments, care coordination, medical bills, insurance questions, denials, and paperwork.

How can a patient advocate help with Pennsylvania Medicare Statistics: Enrollment by County, MA Share, ER Waits | Understood Care?

Understood Care advocates help with pennsylvania medicare statistics: enrollment by county, ma share, er waits | understood care by explaining options, organizing paperwork, coordinating care, and helping families understand Medicare coverage and next steps.

Does Understood Care work with Medicare patients?

Yes. Understood Care focuses on Medicare patients and their families, with advocates who understand Medicare, Medicare Advantage, care coordination, coverage rules, billing issues, and appeal pathways.

Will I have a dedicated patient advocate?

Yes. This is Understood Care's first commitment: One Advocate, For Life. Every patient is matched at intake with one dedicated patient advocate and given that advocate's personal phone number, email, and text. Patients do not go into a call queue. The assignment is permanent: even after Understood Care has completed all tasks for a patient, they keep the same advocate. If a patient needs us again six months later, they will still have the same advocate.

How often will my Understood Care advocate communicate with me?

Understood Care follows a frequent-communication procedure with both active and follow-up patients. While the advocate is actively working on a patient's case, they communicate every 7 days by phone, text, or email with progress information. Once the patient has been helped with everything they needed, the case moves to a follow-up cadence: the advocate still checks in every month.

Does Understood Care use AI?

Yes. Understood Care is AI-supported. AI tools help every advocate surface programs, benefits, and services tied to where the patient lives, with the most up-to-date eligibility information. The result is that patients and advocates get the resources they need faster, while the human advocate stays in the loop on every patient's case.

Patient Advocacy Without the Call Center

Pennsylvania Medicare, by the Numbers

The data layer behind our Pennsylvania guide and all 59 city pages, in one place: CMS enrollment, Census demographics, and federal shortage designations, county by county.

3,000,537Medicare beneficiaries statewide (2025)

54.2%chose Medicare Advantage plans

478,063dual-eligible for Medicare and Medicaid

702,544Pennsylvanians 65+ live alone

188 minmedian ER visit statewide (CMS)

130federal primary-care shortage designations

Medicare Enrollment by County

Counties covered by our city pages (31 counties, 2,511,792 beneficiaries). Each county links to its anchor city page.

County	Medicare beneficiaries	Medicare Advantage share	Dual-eligible	Residents 65+	Shortage designations
Allegheny County	281,667	68.3%	41,263	244,881	7
Philadelphia County	265,467	59.7%	102,140	227,129	14
Montgomery County	188,594	37%	18,006	158,301	1
Bucks County	156,713	41.3%	14,718	128,921	0
Lancaster County	124,999	51.6%	13,913	106,580	1
Delaware County	121,050	40.5%	18,665	98,090	3
Chester County	112,260	33.1%	8,293	93,642	2
York County	105,631	52.2%	12,291	84,652	1
Westmoreland County	101,558	71.2%	12,368	83,913	1
Berks County	93,440	46.3%	14,729	76,181	2
Lehigh County	80,871	47.4%	14,290	65,126	2
Northampton County	78,776	44%	10,152	62,869	0
Luzerne County	77,380	44.8%	13,923	65,007	4
Erie County	65,605	64.3%	12,395	51,792	6
Dauphin County	62,479	60.8%	10,718	50,889	1
Cumberland County	61,510	52.8%	6,439	49,724	2
Washington County	55,711	68.7%	7,061	45,137	1
Lackawanna County	55,150	44.7%	11,966	43,716	2
Butler County	50,487	69%	5,029	39,327	1
Monroe County	39,116	44.6%	5,354	31,730	0
Cambria County	38,340	76%	6,770	31,109	4
Franklin County	38,311	44.1%	4,421	31,287	2
Schuylkill County	37,251	46.5%	6,286	29,838	3
Lebanon County	35,351	53.6%	4,454	28,915	0
Blair County	32,993	64.6%	5,731	25,764	1
Mercer County	30,350	68.3%	4,940	24,927	2
Lycoming County	29,451	56.6%	5,024	22,954	2
Centre County	27,872	61.1%	2,495	24,549	4
Lawrence County	24,196	71.3%	4,320	19,608	0
Crawford County	22,803	56.4%	3,859	18,403	7
Columbia County	16,410	50.7%	2,501	13,158	0

Statewide, 54.2% of beneficiaries chose Medicare Advantage in 2025. Counties above that line see more prior authorizations and more denials worth appealing; counties below it lean on Medigap rights, which in Pennsylvania follow the federal rule at 65 (one guaranteed six-month window, no birthday rule, no year-round switching) but add a strong under-65 guaranteed-issue right for disability and ESRD at age-65 premiums, so timing still matters. About 9.4% of Pennsylvania seniors live below the poverty line, the group most likely to qualify for unclaimed help: Extra Help, the Medicare Savings Programs, and Pennsylvania's own PACE and PACENET drug programs. For the full rundown, sources included, see our Pennsylvania patient advocacy hub.

The Numbers Are the Backdrop. The Help Is the Point.

One dedicated advocate for the bills, appeals, appointments, and paperwork, serving every Pennsylvania county virtually, usually at $0 with Medicare.

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Or start from your city: every Pennsylvania city we serve.

From the Understood Care Blog

Care Navigation

How our care team assists you?

Doctors, nurse practitioners, and advocates coordinate your care, arrange transportation, lower medication costs, and guide Medicare CHI and PIN.

Care Navigation

Your Advocate. Anywhere. Anytime.

Connect with a HIPAA-compliant advocate by phone or video. We join your appointments, coordinate care, and make sure your questions are heard anywhere in the U.S.

Mobility & Rides

DME Access

Learn how to get durable medical equipment covered by Medicare, from doctor orders to delivery, supplier selection, costs, prior authorization, and advocate support.

Sources: CMS Medicare Monthly Enrollment (2025); US Census Bureau ACS 2023 5-year; CMS Care Compare Timely & Effective Care (median ER minutes, period ending 06/30/2025); HRSA Health Professional Shortage Area designation file. Data retrieved 2026-08-07. Understood Care is an independent private advocacy service, not a government agency.