Understood Care
Coverage data 2026. Plan networks change - we confirm exactly what your plan covers before any work begins.
Kiera Hill Care Advocate From the first call, Kiera is the same person every time: no call center, no starting over, and no surprise bills.
Amanda Ledwich Care Advocate Amanda works one-to-one with Medicare members on bills, denials, appointments, and benefits, and stays on the case until it is resolved.
Jennifer Rodriguez Care Advocate One dedicated advocate with a direct phone and text line: Jennifer makes the calls and handles the paperwork so you do not have to.
Find free Mississippi SHIP counseling, Medicaid home care waivers that pay family caregivers, and 2026 Medicare Advantage options. Call 1-800-962-2785 today.
Across Tupelo and Northeast Mississippi, care runs through North Mississippi Medical Center in Tupelo, Magnolia Regional Health Center in Corinth, Baptist Memorial Hospital-Booneville, Baptist Memorial Hospital-Union County in New Albany, North Mississippi Medical Center-Gilmore Amory, and the small hospitals in Pontotoc, Ripley, and Iuka, so referrals, prior authorizations, and bills pile up from Tupelo and Pontotoc to Corinth, Booneville, Iuka, Ripley, New Albany, and Amory. Understood Care is a virtual service: phone, video, and secure messaging. For New Albany members that means no waiting room and no travel, whether the problem is a confusing hospital bill, a denied claim, a referral that went nowhere, or a parent in Union County who needs someone watching their whole picture. Your advocate is the same person every time, follows up every 7 days while your case is active, and still checks in monthly after it is resolved. Many Tupelo & Northeast Mississippi families also use Mississippi's Elderly and Disabled Waiver and other home care programs alongside Medicare; we handle the Medicare side.
About 18% of New Albany residents are 65+, close to Mississippi's statewide 16.8%. Original Medicare holds more ground in Union County than statewide: 32.3% of 6,430 beneficiaries chose Medicare Advantage in 2025 (statewide it is 44.1%), so Medigap choices and Part B billing questions come up constantly. About 1,494 neighbors are dual-eligible for Medicare and Medicaid, the group Mississippi's Medicaid waivers and Medicare Savings Programs reach.
Of 2 Medicare-certified homes, 1 rate 4+ CMS stars and 1 rate just 1 star, a spread an advocate helps families navigate. Highest-rated nearby:
About 345 New Albany households are a person 65+ living alone, and that is exactly who a dedicated advocate keeps from falling through the cracks. 1.9% of senior households here have no vehicle (about 15 households), which is why a fully virtual advocate, plus Medicare-covered ride benefits where plans include them, matters. Setting up home care, meal delivery, and transportation is core advocate work, covered by Medicare.
About 14.3% of New Albany seniors live below the poverty line (Mississippi: 14.3%), and many more qualify for help they never claim: Extra Help with Part D costs and Mississippi's Medicare Savings Programs. Checking every one of those is standard advocate work. 45.8% of seniors here live with a disability, where equipment orders and prior authorizations pile up fastest. The federal government lists 1 primary-care shortage designation in Union County, so appointment hunting is a real problem an advocate takes over. Specialized care nearby: 1 Medicare-certified dialysis facility (avg 3/5 CMS stars) and 2 hospice providers.
New Albany, Mississippi · Union County · served virtually statewide
From CMS Care Compare. ER medians below are CMS-reported; Mississippi's statewide median is 125 minutes. Billing disputes, discharge planning, and referral follow-ups with these systems are everyday advocate work:
Mississippi has no resource test for its Medicare Savings Programs: the Division of Medicaid looks only at income for QMB, SLMB, and QI, so savings or a home do not disqualify you (apply at access.ms.gov or 1-800-421-2408). Many New Albany seniors qualify, along with Extra Help for drug costs, and never claim it. On Medigap, Mississippi has no birthday rule, so switching supplements after your six-month open enrollment usually means health questions unless a federal guaranteed issue right applies; people under 65 on Medicare through a disability do get their own six-month open enrollment. Questions go to the Mississippi Insurance Department at 1-800-562-2957. Free, unbiased SHIP counseling is at 1-844-822-4622. The full, sourced rundown is on our Mississippi patient advocacy hub.
Mississippi's Elderly and Disabled Waiver pays for care at home for people 21 and older who qualify for a nursing facility level of care, with case management from the local Planning and Development District and a waiting list when slots fill. An adult child or other relative who is not legally responsible can be paid as a qualified provider; a spouse cannot. Meanwhile a parent's Medicare paperwork piles up. That split is exactly where an advocate fits: you handle the caregiving, we handle the Medicare side. See how the waiver, the Medicare Savings Programs, and Medicare fit together on our Mississippi hub.
Protect seniors and caregivers from scams and frauds. Learn warning signs, report Medicare and phone scams, and get help from advocates at Understood Care.
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Utility assistance for seniors: LIHEAP application steps, crisis help, medical power needs, and shutoff notice help.
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Healthcare advocates guide you through options, visits, insurance, bills, and local resources, with clear support, privacy protections, and Medicare know-how.
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Three doors, all worth knowing. For free, unbiased counseling on plans and enrollment, Mississippi's State Health Insurance Assistance Program (SHIP), run by the Department of Human Services Division of Aging and Adult Services, at 1-844-822-4622. For local services such as meals, rides, caregiver support, and in-home help, the Area Agency on Aging at the Three Rivers Planning and Development District, which serves Union County, or the state's Mississippi Access to Care (MAC) Centers on the same 1-844-822-4622 line, or the national Eldercare Locator at 1-800-677-1116. And for one dedicated advocate who does the ongoing work with you, bills, denials, appointments, and benefits, Understood Care, covered by Medicare for most members and usually $0: call (646) 904-4027 or get started online.
Yes. Medicare has paid for professional healthcare navigation (Principal Illness Navigation and Community Health Integration services) since January 2024. Part B covers about 80% and a Medigap plan typically covers the rest, so most members in Union County pay $0. We confirm your exact coverage before your first session, and there are no surprise bills.
Per CMS enrollment data for 2025, Union County had 6,430 Medicare beneficiaries: 2,079 on Medicare Advantage plans (32.3%) and 4,352 on Original Medicare, with about 1,494 dual-eligible for both Medicare and Medicaid. Understood Care advocates work with both: Original Medicare members usually pay $0 through Part B plus a supplement, and we confirm Medicare Advantage coverage plan by plan before any work begins.
Per the US Census Bureau's American Community Survey, about 1,380 of New Albany's 7,661 residents are 65 or older (18%), within a county of roughly 4,613 seniors (Union County). Most become Medicare-eligible at 65, and every one of them has the same federal benefits an advocate helps put to work.
Per CMS Timely & Effective Care data (period ending 09/30/2025), the median ER visit at Baptist Memorial Hospital Union County runs about 144 minutes; Mississippi's statewide median is 125 minutes. An advocate cannot shorten an ER line, but avoiding the ER for non-emergencies is advocate work: same-week appointments, urgent-care routing, and follow-up coordination.
No. Understood Care is fully virtual, delivered by phone, video, and secure messaging, so it works the same in New Albany as anywhere else in Mississippi's 82 counties. Where the nearest specialist is a long drive away, an advocate you can reach without the trip is often the practical option; if leaving home is hard, that is exactly the situation the service is built for.
Advocates work virtually and are matched to you, not to a zip code. You get one dedicated advocate with their direct phone, email, and text (One Advocate, For Life), and they work with Mississippi's programs, free SHIP counseling through the Department of Human Services, the Medicare Savings Programs the Division of Medicaid decides, the Elderly and Disabled Waiver for care at home, and the local services that apply in Union County.
Mississippi's main Medicaid path to care at home is the Elderly and Disabled Waiver, run by the Division of Medicaid, for people 21 and older who qualify for a nursing facility level of care. Case management comes from a nurse and social worker team at the local Planning and Development District (for Union County, the Three Rivers district), and when the year's slots fill, new applicants go on a waiting list. A relative who is not legally responsible for the member, such as an adult child, can be paid as a qualified provider; a spouse cannot be paid, and the waiver has no self-directed option. Mississippi has no PACE program. To apply for Medicaid, use access.ms.gov or call the Division of Medicaid at 1-800-421-2408; for meals, rides, and caregiver support in Union County, contact the Area Agency on Aging at the Three Rivers Planning and Development District or a Mississippi Access to Care (MAC) Center at 1-844-822-4622. Families we serve in Tupelo & Northeast Mississippi use these programs. Our advocacy is billed through Medicare, so for dual-eligible families the split works well: you run the caregiving, and your parent's advocate handles the Medicare side.
In Mississippi we are in-network for Original Medicare (traditional fee-for-service Medicare); UnitedHealthcare Medicare Advantage plans (~26% of Mississippi MA members). Together that covers roughly 65.2% of Mississippi's Medicare beneficiaries. Market-share data: 2026. Plan networks change, so we confirm exactly what your plan covers before any work begins - no surprise bills.
Tupelo & Northeast Mississippi
Tupelo · Corinth · Booneville · Amory · Pontotoc · Ripley · Iuka · All of Mississippi
Local figures: US Census Bureau American Community Survey (2023, 5-year), CMS Medicare Monthly Enrollment (2025), and CMS Care Compare, retrieved 2026-10-14. Statewide program facts were last verified on 2026-10-14; sources are listed on the Mississippi hub, and the full county tables are on Mississippi Medicare by the numbers. Understood Care is an independent private advocacy service and is not affiliated with any government agency or any hospital named above.