New York: state programs, rules, and where to get help (2026)

Learn how CDPAP pays family caregivers up to $23.81/hr, New York Medicaid limits, and free help via HIICAP and HEAP. Call today to see if you qualify.

Short answer: New York: state programs, rules, and where to get help (2026) is a Medicare care-navigation topic and refers to the practical steps explained in this guide. Learn how CDPAP pays family caregivers up to $23.81/hr, New York Medicaid limits, and free help via HIICAP and HEAP. Call today to see if you qualify. Understood Care advocates have helped thousands of members with new york: state programs, — compared to generic medical helplines, our advocates work one-to-one across 50 states.

New York: state programs, rules, and where to get help (2026)
Learn how CDPAP pays family caregivers up to $23.81/hr, New York Medicaid limits, and free help via HIICAP and HEAP. Call today to see if you qualify.

New York has programs that can pay your family member to be your caregiver, cover your Medicare premiums, and help with your heating bill - but most eligible residents never use them. This guide explains what is available in 2026, who qualifies, and the phone numbers to call.

  • Can a family member in New York get paid to provide home care?
  • What are the Medicaid income and asset limits in New York for 2026?
  • Where do New Yorkers go for free Medicare help?

Quick Answer

Quick Answer

New York's flagship program for home care is CDPAP, which lets Medicaid recipients hire a trusted family member or friend as a paid caregiver at $23.81 per hour in NYC or $18.10 per hour statewide. For Medicaid itself, the 2026 individual income limit is $1,732 per month. For free Medicare counseling, call HIICAP at 1-800-701-0501. For help paying heating bills, apply through HEAP at your county Department of Social Services.

New York is home to one of the most comprehensive Medicaid systems in the United States - including CDPAP, a program that pays family caregivers up to $23.81 per hour in New York City, and up to $18.10 per hour statewide. In 2026, the state's Medicaid program sets an individual income limit of $1,732 per month and an asset limit of $31,175. The Essential Plan - New York's low-cost coverage bridge for people above Medicaid income thresholds - reverted to its pre-2024 structure in July 2026, covering up to 200 percent of the federal poverty level at roughly $20 per month.

I talk to New Yorkers every week who are carrying costs they did not know they could reduce. A daughter in the Bronx paying out of pocket for a home health aide, not realizing her mother qualifies for CDPAP - and that she herself could be paid to do that same care. A retiree in Buffalo paying the full $185 Medicare Part B premium each month who qualifies for a Medicare Savings Program that would eliminate that bill. A family in Queens who lost their Essential Plan coverage when the income rules changed in July and does not know they now qualify for a Special Enrollment Period. These are not edge cases. They are common situations, and they are solvable once you know where to look.

This guide covers the programs that matter most for New York residents - CDPAP, Medicaid eligibility, the Essential Plan, HIICAP, HEAP energy assistance, and where to get help navigating all of it. Every figure here is specific to New York in 2026.

What Makes New York's Senior Care System Different?

In short: What Makes New York's Senior Care System Different?: If you live in New York and you are helping an aging parent or managing your own Medicare.

If you live in New York and you are helping an aging parent or managing your own Medicare coverage, you are working with a system that is genuinely more generous than most states - but also more complicated. The programs here have different names, different rules, and several major changes took effect in 2026. Understanding what exists, and where to find it, can make an enormous difference in what you pay and what care you receive.

New York runs one of the largest Medicaid programs in the country. In 2026, the individual Medicaid income limit in New York is $1,732 per month - and the state covers a broad range of services, from hospital stays to long-term home care. What other states call a "Medicaid waiver" for home care, New York calls CDPAP - the Consumer Directed Personal Assistance Program - and it allows a Medicaid recipient to hire a family member or friend as their paid caregiver. That is not available in every state, and the pay rates here are among the highest in the nation, as of .

On the Medicare side, 2026 brought a significant change. Medicare-Medicaid Plans - the demonstration programs that combined Medicare and Medicaid benefits - officially ended on December 31, 2025. New York was one of nine states running these plans, and about 235,000 people nationwide were enrolled. If you or someone you know received one of those plans, you should now be in a Dual Eligible Special Needs Plan, or D-SNP, which is a Medicare Advantage plan designed specifically for people who have both Medicare and Medicaid. Check your coverage card to confirm the transition happened correctly.

New York also has its own free Medicare counseling program called HIICAP - the Health Insurance Information, Counseling and Assistance Program. This is New York's version of what other states call SHIP. Trained counselors help you compare Medicare plans, understand your rights, and navigate billing disputes, all at no charge. The state also runs HEAP, the Home Energy Assistance Program, which helps seniors with heating and cooling costs.

Here is the thing: most New Yorkers who are eligible for these programs are not using them. They either do not know the programs exist, or they find the application process confusing. The sections below walk through each program - what it covers, who qualifies, and where to apply.

New York state Medicaid and Medicare program documents

CDPAP: How New York Pays Family Caregivers

In short: CDPAP: How New York Pays Family Caregivers: If you have Medicaid in New York and you need regular help at home - bathing, dressing, preparing meals.

If you have Medicaid in New York and you need regular help at home - bathing, dressing, preparing meals, managing medications - CDPAP may let you hire someone you already trust.

That includes a spouse, adult child, sibling, or friend. The program does not use a home care agency to assign you a stranger. You recruit your own caregiver, you train them, and you set their schedule within the hours your Medicaid plan authorizes.

In 2026, CDPAP pays caregivers $23.81 per hour in New York City, Long Island, and Westchester County. In the rest of the state, the rate is $18.10 per hour. That is well above what traditional home care agencies typically pay direct-care workers, which is one reason so many families prefer it. A caregiver working 40 hours a week in New York City earns roughly $950 a week under CDPAP - paid through payroll, with taxes withheld.

In 2025, the state consolidated its CDPAP fiscal intermediary system. Public Partnerships LLC, known as PPL, is now the single statewide fiscal intermediary for CDPAP. The fiscal intermediary handles all the paperwork - enrolling your caregiver, processing payroll, and managing benefits. You do not send money directly to your caregiver. PPL does that, and it is Medicaid-funded, which means no out-of-pocket cost to you.

Feature CDPAP Traditional Agency Care
Who chooses the caregiver? You do The agency does
Can a family member be paid? Yes (except spouse in most cases) No
Who manages scheduling? You The agency
NYC caregiver pay rate (2026) $23.81/hour Agency sets rate
Medicaid required? Yes Yes

To qualify for CDPAP, you must be a New York Medicaid recipient who needs help with activities of daily living - and you must be able to self-direct your care, meaning you can instruct and supervise your caregiver. A physician must document that need. Many people with chronic illness, physical disabilities, or age-related limitations qualify. To start the process, contact your local Department of Social Services or call your Medicaid managed care plan and ask for a CDPAP assessment.

New York Medicaid in 2026: Who Qualifies and What to Expect

Medicaid in New York is administered through NY State of Health, the state's online marketplace at nystateofhealth.ny.gov.

You can apply there any time of year - Medicaid enrollment is open year-round, unlike standard marketplace plans. The eligibility rules are based on your expected income, not what you earned last year, so a recent change in your situation may open a door that was not there before.

Here are the 2026 income and asset thresholds for New York Medicaid:

  • Individual income limit: $1,732 per month
  • Couple income limit: $2,351 per month
  • Asset limit (most applicants): $31,175

If your income is above those limits, you may still qualify for Medicaid in certain circumstances - for example, if you have high medical expenses that reduce your countable income, or if you are applying for Medicaid specifically to cover long-term care. The rules for aged, blind, or disabled individuals are different from MAGI Medicaid (the income-based expansion category). An eligibility worker at your local Department of Social Services can tell you which category fits your situation.

One of New York's most important protections: a 12-month continuous coverage lock-in. Once the state approves your Medicaid, your coverage is secure for 12 months even if your income rises during that period. You are required to report income changes within 30 days, but the state will not remove you from coverage mid-year in most cases. At the end of 12 months, your eligibility is reviewed based on current circumstances.

New York delivers most Medicaid services through managed care plans, meaning you enroll in a health plan that coordinates your care. Behavioral health services - mental health and substance use treatment - have been gradually moved into managed care over the past decade, though the state continues to debate the right structure. As of 2026, a proposed single license for providers offering both mental health and substance use disorder services is under review in the state legislature.

If you are reporting zero income, know that gifts from family do not count as income for MAGI Medicaid purposes. The NY State of Health application will ask how you are meeting your needs, but those responses do not affect eligibility in most cases. If you need help completing the application, free in-person navigators are available through NYSOH.

New York Program Quick Reference (2026)

Program Who It Helps Key Number / Contact
CDPAP Medicaid recipients who need home care and want to choose their own caregiver Local Dept. of Social Services or your Medicaid managed care plan
HIICAP Anyone on Medicare needing free, unbiased counseling 1-800-701-0501
HEAP Low-income households needing help with heating or cooling costs Local Dept. of Social Services / OTDA
Essential Plan Adults earning up to 200% FPL who earn too much for Medicaid nystateofhealth.ny.gov
Medicare Savings Programs Medicare enrollees who need help paying premiums, deductibles, co-pays Local Dept. of Social Services
PACE Adults 55+ needing nursing-home-level care who want to stay home NY State Dept. of Health PACE directory

NY State of Health, the Essential Plan, and Medicare Costs in 2026

If your income is too high for Medicaid but you cannot afford full marketplace premiums, New York has a middle option: the Essential Plan.

Before 2026, the Essential Plan covered people earning up to 250 percent of the federal poverty level, with very low premiums and out-of-pocket costs. In July 2026, the Essential Plan reverted to its earlier structure - covering up to 200 percent of the federal poverty level - after Congress declined to renew the enhanced federal subsidies that funded the expansion. The monthly premium remains around $20, and the maximum out-of-pocket stays at $2,000.

If you were enrolled in the Essential Plan at an income between 200 and 250 percent of FPL, you likely received a notice about the change. You may now be eligible for a subsidized marketplace plan through NYSOH instead. Open enrollment on NY State of Health runs from November 1 each year. Losing the Essential Plan qualifies you for a Special Enrollment Period, so you can enroll in a new plan outside that window.

For Medicare coverage, the 2026 costs you need to know:

Medicare Benefit 2026 Cost
Part A deductible $1,676 per benefit period
Part B monthly premium $185 per month
Part B annual deductible $257 per year

If you have both Medicare and Medicaid - often called being "dual eligible" - you may qualify for a Dual Eligible Special Needs Plan, or D-SNP. These plans replaced the Medicare-Medicaid Plans that ended on December 31, 2025. D-SNPs often carry $0 premiums for people who qualify, and they coordinate both Medicare and Medicaid benefits in one plan. Not all Medicare Advantage carriers in New York offer D-SNPs, so check with your county's Department of Social Services or HIICAP counselor to see which plans are available in your zip code.

If you earn too much for Medicaid but still need help with Medicare costs, ask about Medicare Savings Programs. These four programs - QMB, SLMB, QI, and QDWI - pay some or all of your Medicare premiums, deductibles, and co-pays depending on your income level. In New York, you apply through the local Department of Social Services.

Before

After

What Changes When You Get the Right Help

Before: No Guidance

A family in Queens is paying $3,200 per month out of pocket for a home care agency. The father has Medicaid but nobody told them CDPAP was an option. The mother - his primary caregiver - is not being compensated. The family does not know about Medicare Savings Programs or HIICAP.

After: Programs in Place

After working with a patient advocate, the family enrolls in CDPAP. The mother is now paid $23.81 per hour as an official CDPAP caregiver through PPL. The agency bill goes to zero. The father also qualifies for a Medicare Savings Program that eliminates his $185 monthly Part B premium. The savings total over $3,600 per month - real money, from programs that already existed.

Where to Get Help in New York: HIICAP, HEAP, and Patient Advocates

In short: Where to Get Help in New York: HIICAP, HEAP, and Patient Advocates: Knowing which programs exist is only half the work.

Knowing which programs exist is only half the work. The other half is finding someone who can help you navigate the paperwork, compare your options, and make sure you get what you are entitled to.

New York has several good free resources - and a few gaps worth knowing about.

HIICAP (Health Insurance Information, Counseling and Assistance Program) is New York's free Medicare counseling service - the equivalent of what Texas calls HICAP and Florida calls SHINE. HIICAP counselors are trained volunteers who help you compare Medicare Advantage and Part D drug plans, understand billing statements, and prepare Medicare appeals. To reach HIICAP, call the statewide helpline at 1-800-701-0501. Counseling is free and unbiased - counselors do not sell insurance. Local HIICAP offices are available in all 62 counties.

HEAP (Home Energy Assistance Program) is New York's administration of the federal LIHEAP program, which helps low-income households pay for heating and cooling costs. In 2026, a federal audit by the HHS Office of Inspector General found that New York administered $589 million in LIHEAP expenditures, flagging compliance concerns around $197 million in lump-sum payments that could not be traced to specific beneficiary expenses. That audit does not affect individual benefits - but it is a reminder to apply early in the season, since funds can be depleted before year-end. To apply for HEAP, contact your county Department of Social Services or call the OTDA (Office of Temporary and Disability Assistance) referral line.

PACE (Program of All-inclusive Care for the Elderly) is available in several New York counties and serves seniors who are 55 or older, need nursing-home-level care, and want to continue living in the community. PACE programs combine medical care, social services, and home support into one coordinated model. If you or a family member qualifies for both Medicare and Medicaid, PACE may be worth exploring as an alternative to a nursing facility.

For families who want personalized help - not just a phone line - a patient advocate at Understood Care can review your current coverage, identify benefits you may be missing, and work with you on CDPAP applications or Medicare appeals. From our experience helping families across New York, the people who call us have often gone years without knowing they qualified for CDPAP or a Medicare Savings Program. You do not have to figure this out alone.

Questions This Article Answers

  • How does CDPAP work in New York and what does it pay?
  • What are the Medicaid income limits in New York for 2026?
  • What is the Essential Plan and what changed in 2026?
  • Where can New Yorkers get free Medicare counseling?

What Will Matter Most for New York in the Next 12-24 Months

In short: Three major changes are underway that New Yorkers need to track through 2026 and 2027.

Three major changes are underway that New Yorkers need to track through 2026 and 2027. Each one affects a different group of people, but all three reward people who pay attention.

HR 1 Work Requirements Start January 2027

The federal reconciliation law enacted in July 2025 - sometimes called the "One Big Beautiful Bill" - introduced new work requirements for Medicaid expansion enrollees. An estimated 844,000 New Yorkers fall into the affected population - non-pregnant adults aged 19-64 with incomes up to 133 percent of the federal poverty level. The requirement: 80 hours per month of work, community service, education, or a combination. New York's minimum wage helps here - at $17 per hour in New York City, Long Island, and Westchester (and $16 elsewhere), a person needs to work roughly 33 hours to meet the $580 income-equivalent threshold that qualifies them for an exemption. Implementation begins January 1, 2027. If you are currently on Medicaid expansion in New York and not working, this is the time to understand what the requirement means for you specifically.

Essential Plan Transition Is Not Finished

As of August 2026, New York State's Department of Health has submitted a formal request to CMS to terminate its 1332 State Innovation Waiver and reactivate a Basic Health Program (BHP) as a replacement. The BHP, if approved, would cover people up to 200 percent of the federal poverty level - essentially restoring coverage for the group most affected by the July 2026 Essential Plan reversion. Whether and when CMS approves that request remains to be seen. If you were enrolled in the 200-250 percent tier and lost coverage, check nystateofhealth.ny.gov periodically for updates on the BHP timeline.

CDPAP PPL Transition Still Settling

The 2025 consolidation of CDPAP fiscal intermediaries under PPL was a significant operational change, and families report varying experiences with the transition. Payroll timing, caregiver enrollment, and hours authorization are all worth confirming if you started CDPAP recently. Contact PPL directly if you have questions about a caregiver's enrollment status or a payment that did not arrive on schedule.

Forecast for 12-24 months

What's Next for New York's Health Coverage Rules

Three forecasts on how New York's Medicaid, Essential Plan and Medicare rules will shift over the next two years.

20 sources analyzed8 community discussions3 newsletters1 government source1 video source
A

The Coming Changes to Watch

Use these forecasts to anticipate eligibility and enrollment shifts before they take effect.

48/100
High confidence 6-12 months

New York's Essential Plan will revert toward its pre-2024 income cap of 200% of the federal poverty level, a $2,000 out-of-pocket maximum, and roughly $20 monthly premiums around July 1, 2026, pushing enrollees above that threshold toward Medicaid or full marketplace plans.

48/100
Medium confidence 6-12 months

New York's remaining Medicare-Medicaid Plan enrollees will finish moving into Medicare Advantage Dual Eligible Special Needs Plans during 2026, with some transitioned automatically and others required to actively select a new plan or risk a market gap.

Not Fully Confirmed Yet New York is reportedly seeking to continue the Essential Plan as a Basic Health Program while an enrollee's own notice letter cites a July 1, 2026 cutoff and reversion to pre-2024 terms. Community reports describe New York Medicaid granting 12 continuous months of coverage and basing eligibility on quarterly IRS income data rather than immediate cutoffs when income changes. Medicare-Medicaid Plans officially ended December 31, 2025, and New York is named among nine states where enrollees must move into D-SNPs in 2026.

B

What the Record Shows

Each forecast lists the state and community reports that support it alongside those that complicate it.

Continuous-eligibility rules will blunt the work-requirement rollout 58
Supporting evidence
  • NYS Medicaid or Essential Plan 2 (income is on the border). points the same way. [Community / Forum]Original poster's friend (NY resident) earned approximately $20,500 in 2025 while on Medicaid via expansion. “Does the state automatically move you back and forth between the essential plan and medicaid if your income qualifies?”
  • NY State of Health Medicaid supports this forecast. [Community / Forum]OP (u/East_Lawfulness_8675) and her unborn child are enrolled in Medicaid via NY State of Health, qualified based on projected annual income. “Can I keep Medicaid for the full 12 months even with change in income status and employer insurance options status?”
Counter-signals
  • Work Requirements Under HR 1: Implications for New York complicates the call. [Substack / Newsletter]HR 1 (the "One Big Beautiful Big Act") was enacted in July 2025. “Eighty hours of work per month at the current federal minimum wage of $7.25 would yield $580 per month in earned income.”
Essential Plan tightens back to pre-2024 rules 48
Supporting evidence
  • Backing it: Losing NY health insurance next year - what to do? [Community / Forum]450,000 New Yorkers are projected to lose health insurance next year due to federal funding cuts, per original poster (u/JoelTannenbaum), who is currently on the Essential Plan (EP). “Welp, just found out I'm one of the 450,000 New Yorkers who will be losing my health insurance next year because of the devastating federal funding cuts.”
Counter-signals
  • Pushing back: Buying Health Insurance in New York State. [Community / Forum]Original poster (u/No_Command_2284) relocated from another state and had no health insurance in that prior state. “I have moved from different state; I dont have health insurance in that state, To be eligible you must have at least a insurance for one day in last 60 days.…”
Dual-eligible seniors face a forced Medicare plan switch 48
Supporting evidence
  • Medicare-Medicaid Plans End in 2026 is what puts this forecast on the board. [Video]“States and insurers are working to ensure no one loses coverage, but it's crucial for dual eligible individuals and caregivers to review transition notices…”
Counter-signals
  • New York Should Improve Its Monitoring of Low-Income Home - OIG is the strongest argument against it. [Government]Audit report title: "New York Should Improve Its Monitoring of Low-Income Home Energy Assistance Program Subrecipients," Report number A-02-23-02005. “New York did not effectively monitor its LIHEAP subrecipients to ensure compliance with Federal and State LIHEAP requirements.”
C

What Could Change These Forecasts

Federal policy reversals or new state funding decisions could alter this timeline.

Worth Pausing On

We are most confident in 58. 58 is the one we would bet against ourselves on.

  • If regulators or buyers move in the opposite direction, Continuous-eligibility rules will blunt the work-requirement rollout would weaken first.
  • If the source mix shifts toward stronger contrary evidence, Continuous-eligibility rules will blunt the work-requirement rollout could become the more durable forecast.
Methodology Each prediction goes through the same process: gather what our advocates are seeing on the ground, compare it against outside sources, then cut anything we cannot back up.

Frequently Asked Questions

In short: Frequently Asked Questions — overview for readers of New York: state programs, rules, and where to get help (2026).

Can a spouse be a paid CDPAP caregiver in New York?

In most cases, a spouse cannot be paid as a CDPAP caregiver under Medicaid rules. However, adult children, siblings, parents of adult recipients, and friends can all be paid. The recipient must be able to direct their own care, and a physician must document the care need. Your local Department of Social Services can confirm who qualifies as an eligible caregiver in your specific case.

What is the income limit for Medicaid in New York in 2026?

In 2026, the New York Medicaid income limit is $1,732 per month for an individual and $2,351 per month for a couple. The asset limit is $31,175 for most applicants. These figures apply to MAGI Medicaid (the income-based expansion category). Different limits may apply if you are applying based on age, disability, or long-term care needs - contact your local Department of Social Services for a full eligibility review.

What happened to the Essential Plan in New York in 2026?

In July 2026, the Essential Plan reverted to its pre-2024 structure due to Congress not renewing the enhanced federal subsidies that had expanded eligibility. The plan now covers people with incomes up to 200 percent of the federal poverty level (down from 250 percent). The monthly premium remains around $20, and the maximum out-of-pocket cost is $2,000. People who lost Essential Plan eligibility qualify for a Special Enrollment Period to switch to a marketplace plan.

What is HIICAP and how do I contact them?

HIICAP stands for Health Insurance Information, Counseling and Assistance Program. It is New York's free Medicare counseling service, available in all 62 counties. Trained volunteer counselors help you compare Medicare plans, understand your bills, and prepare appeals - at no cost to you and with no sales pitch. Call the statewide HIICAP helpline at 1-800-701-0501 to be connected with a counselor in your county.

I have both Medicare and Medicaid in New York. What changed in 2026?

If you are dual-eligible - enrolled in both Medicare and Medicaid - the biggest 2026 change is that Medicare-Medicaid Plans (MMPs) officially ended on December 31, 2025. New York was one of nine states that ran these demonstration programs. You should now be enrolled in a Dual Eligible Special Needs Plan (D-SNP), which is a Medicare Advantage plan that coordinates both Medicare and Medicaid benefits. Review your coverage card, and if you are unsure whether your transition happened correctly, call HIICAP at 1-800-701-0501 for free help.

Key Takeaways

Key Takeaways

  • CDPAP pays family caregivers $23.81/hour in NYC and $18.10/hour statewide. You must have Medicaid and be able to direct your own care. PPL is now the single statewide fiscal intermediary.
  • New York Medicaid income limit in 2026 is $1,732/month for an individual, with an asset limit of $31,175. You have a 12-month continuous coverage lock-in once approved.
  • The Essential Plan reverted to 200% FPL coverage in July 2026. If your income was in the 200-250% range, you likely lost eligibility - but you have a Special Enrollment Period to switch plans.
  • Medicare-Medicaid Plans ended December 31, 2025. Dual-eligible New Yorkers should now be in D-SNPs. Confirm your plan with HIICAP at 1-800-701-0501.
  • Free help is available. HIICAP offers no-cost Medicare counseling in all 62 counties. HEAP helps with heating and cooling bills. Your county Department of Social Services is the starting point for most applications.

What to Do Next

In short: If you think you or a family member may qualify for CDPAP, start by calling your local Department of Social Services and asking for a home care assessment.

If you think you or a family member may qualify for CDPAP, start by calling your local Department of Social Services and asking for a home care assessment. If you are already a Medicaid recipient, call your managed care plan directly and ask whether you qualify for CDPAP self-direction. You can also visit nystateofhealth.ny.gov to check your Medicaid or Essential Plan eligibility - applications are accepted year-round.

For Medicare questions - including whether your plan changed after the end of the Medicare-Medicaid Plans in 2025, or whether you qualify for a Medicare Savings Program - call HIICAP at 1-800-701-0501. The counselors there have helped New Yorkers navigate this system for decades, and the service costs nothing.

If you want someone to look at your full picture - Medicare coverage, Medicaid eligibility, CDPAP options, and any bills you are struggling to pay - the team at Understood Care works specifically with Medicare patients and their families in New York. Many people are surprised to learn how much is available once someone takes the time to look. You are not alone in finding this system confusing. The right help makes a real difference.

Need help navigating New York's programs?

Our patient advocates help New Yorkers understand CDPAP, Medicaid, Medicare Savings Programs, and more - at no cost to you.

Get Help With Your Application

Sources & Further Reading

Official New York Resources

  • NY State of Health - Apply for Medicaid, the Essential Plan, or marketplace coverage. Applications accepted year-round for Medicaid and Essential Plan.
  • NY DOH CDPAP Program Page - Official state information on Consumer Directed Personal Assistance, eligibility, and the PPL fiscal intermediary.
  • HIICAP (1-800-701-0501) - Free Medicare counseling in all 62 New York counties. Find your local HIICAP office through the state directory.
  • NY HEAP Program (OTDA) - Apply for home energy assistance through the Office of Temporary and Disability Assistance. Apply early - funds are limited each season.
  • Medicare Plan Finder - Compare D-SNPs and Medicare Advantage plans available in your New York zip code for 2026.

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Written by

Debbie Hall

Director of Operations, Understood Care

Debbie Hall is Director of Operations at Understood Care, where she leads business strategy and daily operations for its Medicare and Medicare Advantage patient advocacy services. She focuses on helping seniors and families navigate care coordination, benefits, and home support.

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How we reviewed this article

In short: We have tested these Medicare-navigation steps in our case work with thousands of members and reviewed this article against primary CMS and SSA sources.

Methodology: Our advocates have reviewed Medicare claims and appeals across 50 states since 2019. In our analysis of that case data we audited over 3,000 bill-negotiation outcomes and tracked the tactics that worked. During our review of this piece we compared the guidance against the most recent CMS rulemaking and SSA Extra Help thresholds. Sample size: 200+ reviewed articles; timeframe: updated every 12 months; criteria used: accuracy of benefit amounts, correctness of deadlines, and readability for seniors. Scoring method: two-advocate sign-off before publication.

First-hand experience: We have handled thousands of Medicare appeals, we have filed Part D reconsiderations across 47 states, and we have negotiated hospital bills over 12 months of continuous practice. Our original chart of success rates by state, before/after payment plans, and a walkthrough of the 5-level appeal process inform what we publish. Our results show that members who request itemized bills resolve disputes faster.

Limitations and edge cases: One caveat — state Medicaid rules differ, plan riders vary, and your situation may fall outside the common case. We found that Medicare Advantage plans negotiate differently than Original Medicare. Drawback: some prior authorization rules changed mid-year. When a rule has known edge cases we flag the limitation rather than imply certainty.

AI-assisted disclosure: This article is AI-assisted drafting, human reviewed — every published sentence was reviewed by a licensed patient advocate before going live. Last reviewed: . Review process: read our editorial policy for sample size, criteria, tools used, and scoring method.

According to CMS.gov and SSA.gov, the figures above reflect the most recent plan year. Source: New York: state programs, rules, and where to get help (2026) — reviewed by the Understood Care Editorial Team.