Understood Care
Coverage data 2024. Plan networks change - we confirm exactly what your plan covers before any work begins.
Daniele Marsh Care Advocate Daniele works one-to-one with Medicare members on bills, denials, appointments, and benefits, and stays on the case until it is resolved.
Renee Osborne Care Advocate One dedicated advocate with a direct phone and text line: Renee makes the calls and handles the paperwork so you do not have to.
Liz Perez-Munasinghe Care Advocate Liz helps patients and caregivers untangle Medicare, from a denied claim to a benefit nobody mentioned, with a check-in every week while a case is open.
Indiana Medicare programs - QMB, SLMB, Extra Help, and CHOICE waiver - stack to cut costs. Get free 2026 guidance from SHIP Indiana at 1-800-452-4800.
Across South Central and Southeast Indiana, care runs through IU Health around Bloomington, Columbus Regional Health around Columbus, and the Louisville-metro systems for the towns along the Ohio River, so appointments and follow-up coordination across state and system lines take real work. Understood Care is a virtual service: phone, video, and secure messaging. For New Albany members that means no waiting room and no travel, whether the problem is a confusing hospital bill, a denied claim, a referral that went nowhere, or a parent in Floyd County who needs someone watching their whole picture. Your advocate is the same person every time, follows up every 7 days while your case is active, and still checks in monthly after it is resolved. Many South Central and Southeast Indiana families also run Indiana Medicaid's PathWays to Aging Waiver, Indiana PathWays for Aging, and PACE programs alongside Medicare; we handle the Medicare side.
About 18% of New Albany residents are 65+, close to Indiana's statewide 16.4%. Original Medicare still leads in Floyd County: only 42% of 17,880 beneficiaries chose Medicare Advantage in 2025 (statewide it is 50.4%), so Medigap timing and Part B billing questions come up constantly. About 2,821 neighbors are dual-eligible for Medicare and Medicaid, the group Indiana's PathWays for Aging and PACE families know well.
Of 7 Medicare-certified homes, 2 rate 4+ CMS stars and 2 rate just 1 star, a spread an advocate helps families navigate. Highest-rated nearby:
About 2,224 New Albany households are a person 65+ living alone, and that is exactly who a dedicated advocate keeps from falling through the cracks. 15.1% of senior households here have no vehicle (about 651 households), which is why a fully virtual advocate, plus Medicare-covered ride benefits where plans include them, matters. 4 Medicare-certified home health agencies are based in New Albany (avg patient-care quality 3.3/5); we help compare them and get orders in place. Setting up home care, meal delivery, and transportation is core advocate work, covered by Medicare.
About 8.1% of New Albany seniors live below the poverty line (Indiana: 8.6%), and many more qualify for help they never claim: Extra Help with Part D costs and the Medicare Savings Programs. Checking every one of those is standard advocate work. 41.7% of seniors here live with a disability, where equipment orders and prior authorizations pile up fastest. Specialized care nearby: 2 Medicare-certified dialysis facilities (avg 3/5 CMS stars) and 2 hospice providers.
New Albany, Indiana · Floyd County · served virtually statewide
From CMS Care Compare. ER medians below are CMS-reported; Indiana's statewide median is 140 minutes. Billing disputes, discharge planning, and referral follow-ups with these systems are everyday advocate work:
Medigap in Indiana gives you one guaranteed six-month Open Enrollment window that opens when you are both 65 and on Part B, with no birthday rule and no year-round switching, so timing matters for New Albany members. As of January 1, 2025, Indiana law (Senate Enrolled Act 215) also gives beneficiaries under 65 who qualify through disability or ESRD a guaranteed-issue right to buy a Medicare Supplement policy, which the state did not broadly offer before. SHIP, Indiana's Medicare counseling service run by the Indiana Department of Insurance and reachable at 1-800-452-4800, gives free, commission-free help to New Albany residents. Many New Albany seniors also qualify for Extra Help and the Medicare Savings Programs but never claim them. The full, sourced rundown is on our Indiana patient advocacy hub.
Indiana PathWays for Aging lets Medicaid families age 60 and older stay home instead of a nursing facility through the PathWays to Aging Waiver, and its Structured Family Caregiving option can pay a qualified family caregiver who lives with the person, while their parent's Medicare paperwork piles up. PACE does the same for adults 55 and older who need that level of care. That split is exactly where an advocate fits: you handle the caregiving, we handle the Medicare side. See how PathWays for Aging, the PathWays to Aging Waiver, PACE, and Medicare fit together on our Indiana hub.
Protect seniors and caregivers from scams and frauds. Learn warning signs, report Medicare and phone scams, and get help from advocates at Understood Care.
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Utility assistance for seniors: LIHEAP application steps, crisis help, medical power needs, and shutoff notice help.
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Healthcare advocates guide you through options, visits, insurance, bills, and local resources, with clear support, privacy protections, and Medicare know-how.
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Three doors, all worth knowing. For free, unbiased counseling on plans and enrollment, Indiana's State Health Insurance Assistance Program (SHIP), run by the Indiana Department of Insurance, at 1-800-452-4800 (or the national SHIP line at 1-877-839-2675). For local services such as meals, rides, and in-home help, your Area Agency on Aging through the INconnect Alliance (1-800-713-9023) serves New Albany. And for one dedicated advocate who does the ongoing work with you, bills, denials, appointments, and benefits, Understood Care, covered by Medicare for most members and usually $0: call (646) 904-4027 or get started online.
Yes. Medicare has paid for professional healthcare navigation (Principal Illness Navigation and Community Health Integration services) since January 2024. Part B covers about 80% and a Medigap plan typically covers the rest, so most members in Floyd County pay $0. We confirm your exact coverage before your first session, and there are no surprise bills.
Per CMS enrollment data for 2025, Floyd County had 17,880 Medicare beneficiaries: 7,507 on Medicare Advantage plans (42%) and 10,373 on Original Medicare, with about 2,821 dual-eligible for both Medicare and Medicaid. Understood Care advocates work with both: Original Medicare members usually pay $0 through Part B plus a supplement, and we confirm Medicare Advantage coverage plan by plan before any work begins.
Per the US Census Bureau's American Community Survey, about 6,768 of New Albany's 37,589 residents are 65 or older (18%), within a county of roughly 13,796 seniors (Floyd County). Most become Medicare-eligible at 65, and every one of them has the same federal benefits an advocate helps put to work.
Per CMS Timely & Effective Care data (period ending 09/30/2025), the median ER visit at Baptist Health Floyd runs about 172 minutes; Indiana's statewide median is 140 minutes. An advocate cannot shorten an ER line, but avoiding the ER for non-emergencies is advocate work: same-week appointments, urgent-care routing, and follow-up coordination.
No. Understood Care is fully virtual, delivered by phone, video, and secure messaging, so it works the same in New Albany as anywhere else in Indiana's 92 counties. If leaving home is hard, that is exactly the situation the service is built for.
Advocates work virtually and are matched to you, not to a zip code. You get one dedicated advocate with their direct phone, email, and text (One Advocate, For Life), and they work with Indiana's programs, SHIP counseling, the Medicare Savings Programs, the PathWays to Aging Waiver, Indiana PathWays for Aging, and PACE, and the county services that apply in Floyd County.
Those are Indiana Medicaid programs. Indiana PathWays for Aging is the state's managed long-term services and supports program for Hoosiers 60 and older on Medicaid, including dual-eligibles; its home-and-community services run through the PathWays to Aging Waiver, and the Structured Family Caregiving option can pay a qualified family caregiver who lives with the person. PACE (Program of All-Inclusive Care for the Elderly) bundles all care for adults 55 and older who need a nursing-facility level of care. Families we serve in South Central and Southeast Indiana use them. Our advocacy is billed through Medicare, so for dual-eligible families the split works well: you run the caregiving, and your parent's advocate handles the Medicare side.
In Indiana we are in-network for Original Medicare (traditional fee-for-service Medicare); UnitedHealthcare Medicare Advantage plans (~30% of Indiana MA members); Humana Medicare Advantage plans (~24% of Indiana MA members); Anthem Blue Cross and Blue Shield (Elevance) Medicare Advantage plans (~20% of Indiana MA members); Aetna Medicare Advantage plans (~6% of Indiana MA members). Together that covers roughly 90% of Indiana's Medicare beneficiaries. Market-share data: 2024. Plan networks change, so we confirm exactly what your plan covers before any work begins - no surprise bills.
South Central and Southeast Indiana
Bloomington · Columbus · Jeffersonville · Clarksville · Seymour · Madison · Bedford · All of Indiana
Local figures: US Census Bureau American Community Survey (2023, 5-year), CMS Medicare Monthly Enrollment (2025), and CMS Care Compare, retrieved 2026-08-19. Statewide program facts were last verified on 2026-09-03; sources are listed on the Indiana hub, and the full county tables are on Indiana Medicare by the numbers. Understood Care is an independent private advocacy service and is not affiliated with any government agency or any hospital named above.