What does Understood Care do?

Understood Care provides one-to-one patient advocacy for Medicare members and caregivers, including help with benefits, appointments, care coordination, medical bills, insurance questions, denials, and paperwork.

How can a patient advocate help with Navigating Chronic Conditions Together — Understood Care?

Understood Care advocates help with navigating chronic conditions together — understood care by explaining options, organizing paperwork, coordinating care, and helping families understand Medicare coverage and next steps.

Does Understood Care work with Medicare patients?

Yes. Understood Care focuses on Medicare patients and their families, with advocates who understand Medicare, Medicare Advantage, care coordination, coverage rules, billing issues, and appeal pathways.

Understood Care is a virtual patient-advocacy service for Medicare members. Unlike case management or brokers, our advocates cover claims, appeals, and care. Compared to helplines, it is one-to-one.

Navigating Chronic Conditions Together

Video · 1:15 · hosted by Deborah Hall

Watch on YouTube Subscribe

Transcript

Auto-generated from the video, lightly edited for readability.

You guys may have heard our services are fairly new. The principal illness navigation and the community health integration. They've only been approved by Medicare since January of 2024. You may be familiar with something called CCM or chronic care management.

Part of what we do with the principal illness navigation is trying to help you navigate through your chronic conditions. Whether it's heart disease, you've had heart surgery, diabetes, Parkinson's, there's so many. I can't even cover all the chronic conditions.

There's so many infinite chronic care issues that what our advocates do to help you is to work with you scheduling different appointments with providers, making sure your primary care being the gatekeeper has all the information from your specialist, help you with your manage your medications. We can work with your insurance to help get them organized, referrals, equipment, whatever you may need based on your chronic condition.

That's what we try to do for you. We help you navigate it so that hopefully you're not overwhelmed or frustrated by the process when you do have chronic conditions. There's so many different little things that we can help you out with and it will be a journey, but you don't have to do the journey alone.

Your advocate works with you throughout the process to make it easier for you.

← All videos

Navigating Chronic Conditions Together

Transcript

More on this topic