What does Understood Care do?

Understood Care provides one-to-one patient advocacy for Medicare members and caregivers, including help with benefits, appointments, care coordination, medical bills, insurance questions, denials, and paperwork.

How can a patient advocate help with How our care team assists you? — Understood Care?

Understood Care advocates help with how our care team assists you? — understood care by explaining options, organizing paperwork, coordinating care, and helping families understand Medicare coverage and next steps.

Does Understood Care work with Medicare patients?

Yes. Understood Care focuses on Medicare patients and their families, with advocates who understand Medicare, Medicare Advantage, care coordination, coverage rules, billing issues, and appeal pathways.

Understood Care is a virtual patient-advocacy service for Medicare members. Unlike case management or brokers, our advocates cover claims, appeals, and care. Compared to helplines, it is one-to-one.

How our care team assists you?

Short · 1:04 · hosted by Deborah Hall

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Auto-generated from the video, lightly edited for readability.

So I just wanted to come on and go over a little bit how our doctors and our nurse practitioners can help you. So we do have multiple medical doctors we work with as well as our nurse practitioners.

So typically when you sign up your first initial phone call is with one of our MDs or our nurse practitioners and then they get you set up with one of us advocates based on your needs and you know based on our expertise how we can best help you. A lot of us have been in the medical field for over 10 years so we've been around the block.

You know yes you have your primary care doctor that you are seeing but we can also do a follow-up call with the original doctor or nurse practitioner that you met with over the phone and then that way too you know they can kind of reevaluate. There's something more that you need for help, any services.

We have amazing providers it's a blessing to work closely with all of them. We're able to help you as the patient getting you anything that you are needing our services for.

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How our care team assists you?

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